CRIS Current Research Information System

ORSINGHER, CHIARA
 Distribuzione geografica
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Continente #
NA - Nord America 3.097
EU - Europa 3.034
AS - Asia 2.759
AF - Africa 180
SA - Sud America 144
OC - Oceania 30
Continente sconosciuto - Info sul continente non disponibili 2
Totale 9.246
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Nazione #
US - Stati Uniti d'America 3.020
SG - Singapore 842
CN - Cina 831
GB - Regno Unito 826
IT - Italia 689
VN - Vietnam 474
DE - Germania 345
FR - Francia 264
SE - Svezia 194
HK - Hong Kong 158
IN - India 143
UA - Ucraina 131
NL - Olanda 123
RU - Federazione Russa 123
BR - Brasile 86
IE - Irlanda 68
SC - Seychelles 59
CA - Canada 58
JP - Giappone 50
ZA - Sudafrica 48
KR - Corea 45
EE - Estonia 44
CI - Costa d'Avorio 43
ID - Indonesia 32
CH - Svizzera 30
BE - Belgio 28
BG - Bulgaria 28
FI - Finlandia 26
AU - Australia 24
TR - Turchia 24
SK - Slovacchia (Repubblica Slovacca) 21
TW - Taiwan 21
PH - Filippine 20
PK - Pakistan 16
CL - Cile 14
AR - Argentina 13
ES - Italia 13
MX - Messico 13
BD - Bangladesh 12
GR - Grecia 12
HR - Croazia 12
MY - Malesia 12
TH - Thailandia 12
IR - Iran 11
PL - Polonia 11
KZ - Kazakistan 10
RO - Romania 10
EC - Ecuador 9
AT - Austria 7
IQ - Iraq 7
MA - Marocco 7
PE - Perù 7
NZ - Nuova Zelanda 6
CO - Colombia 5
DK - Danimarca 5
PY - Paraguay 5
RS - Serbia 5
SA - Arabia Saudita 5
TG - Togo 5
CZ - Repubblica Ceca 4
IL - Israele 4
MO - Macao, regione amministrativa speciale della Cina 4
UZ - Uzbekistan 4
AE - Emirati Arabi Uniti 3
GH - Ghana 3
JO - Giordania 3
LU - Lussemburgo 3
MM - Myanmar 3
MW - Malawi 3
NO - Norvegia 3
OM - Oman 3
PT - Portogallo 3
TN - Tunisia 3
AZ - Azerbaigian 2
BO - Bolivia 2
CY - Cipro 2
DO - Repubblica Dominicana 2
DZ - Algeria 2
LT - Lituania 2
PA - Panama 2
PS - Palestinian Territory 2
SY - Repubblica araba siriana 2
VE - Venezuela 2
AL - Albania 1
BA - Bosnia-Erzegovina 1
EG - Egitto 1
ET - Etiopia 1
EU - Europa 1
GA - Gabon 1
GM - Gambi 1
GT - Guatemala 1
HU - Ungheria 1
KE - Kenya 1
KW - Kuwait 1
LB - Libano 1
MK - Macedonia 1
PR - Porto Rico 1
SN - Senegal 1
SR - Suriname 1
XK - ???statistics.table.value.countryCode.XK??? 1
Totale 9.245
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Città #
Southend 703
Singapore 588
Ashburn 264
Santa Clara 235
San Jose 219
Chandler 202
Fairfield 196
Bologna 191
Ann Arbor 153
Hong Kong 142
Wilmington 130
Beijing 108
Dong Ket 107
Woodbridge 106
Princeton 103
Ho Chi Minh City 101
Hefei 92
Houston 90
Jacksonville 86
Seattle 80
Hanoi 79
Cambridge 75
Boardman 69
Dublin 68
Milan 54
Lauterbourg 47
Westminster 44
Abidjan 43
Los Angeles 42
Tokyo 40
Nanjing 39
Padova 35
Berlin 34
Medford 29
Council Bluffs 28
Jinan 28
New York 28
Redwood City 28
Seoul 28
Sofia 27
Shanghai 26
Buffalo 25
Guangzhou 25
Tianjin 25
Shenyang 23
Bratislava 21
San Diego 21
Frankfurt am Main 20
London 20
Dallas 19
Helsinki 19
Saint Petersburg 18
Amsterdam 17
Chicago 17
Falls Church 16
Redondo Beach 16
Toronto 16
Changsha 15
Nanchang 15
Hebei 14
Mülheim 14
Da Nang 13
Rome 13
Zhengzhou 13
Brussels 12
Munich 12
Olalla 12
Des Moines 11
Imola 11
Jiaxing 11
Nuremberg 11
Bengaluru 10
Bremen 10
Paris 10
San Francisco 10
Santiago 10
Shenzhen 10
Basingstoke 9
Bellaire 9
Dearborn 9
Forlì 9
Hangzhou 9
Mahé 9
Montreal 9
Ningbo 9
Norwalk 9
Verona 9
Wuhan 9
Yubileyny 9
Almaty 8
Bangkok 8
Bergamo 8
Faisalabad 8
Florence 8
Istanbul 8
Jakarta 8
Larchmont 8
Newcastle 8
North Vancouver 8
Washington 8
Totale 5.538
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Nome #
Customer experience challenges: bringing together digital, physical and social realms 311
The Service Recovery Journey: Conceptualization, Integration, and Directions for Future Research 281
Frontline encounters of the AI kind: An evolved service encounter framework 269
Engaging customers through online and offline referral reward programs 267
Emotional support from a digital assistant in technology-mediated services: Effects on customer satisfaction and behavioral persistence 254
Customers’ emotions in service failure and recovery: a meta-analysis 227
Service recovery: An integrative framework and research agenda 222
The temporal pattern of customer satisfaction: a construal-level approach 219
The Temporal Construal of Customer Satisfaction 216
A meta-analysis of satisfaction with complaint handling in services 208
A Meta-Analysis of Relationships Linking Service Failure Attributions to Customer Outcomes 205
Service Failure, Recovery and Complaint Handling 199
Assessing Quality in European Higher Education Institutions. Dissemination, Methods and Procedures 191
Consumer (goal) satisfaction: A means-ends chain approach 190
Parcours hierarchiques de satisfaction des consommateurs de services 187
Digital helpers as marketers: How anthropomorphized digital entities support customers 181
Can Empathic Technology Improve Consumer Life? An Analysis of Digital Assistants in Technology-Mediated Services 168
Why does the way you evaluate a service depends on when you evaluate it 166
Siamo polli da libreria? Gli effetti degli “strilli da copertina” sulla scelta di un libro. 166
A meta-analysis of satisfaction with complaint handling in services 162
The Role of Metaperception on the Effectiveness of Referral Reward Programs 157
La costituzione del gruppo Coin 156
The temporal pattern of customer satisfaction: a construal-level approach 156
Customers’ Emotions in Service Failure and Recovery: A Meta-Analysis 155
Psychological drivers of referral reward program effectiveness 153
Customer Satisfaction ed Eterogeneità delle Preferenze: Il Contributo dei Modelli Mistura 151
Le script de service fondements du concept et application au marketing des services 150
Antecedents and Consequences of Service Recovery Process in Experimental Studies: a Meta Analysis 149
The Bright and The Dark Side of Referral Reward Programs 145
Un’analisi delle esperienze di servizio soddisfacenti attraverso la Critical Incident Technique 145
Getting Emotional Twice: An Analysis of Patterns of Emotional States After Failure and Recovery 141
The Service Recovery Journey (SRJ): Conceptualization, Integration and Directions for Future Research 140
Recommender System Chatbot: The effect of Communication Style on Advice Adherence 134
The Effect of blurbs on Consumers’ Response 132
Customers’ Emotions in Service Failure and Recovery: a Meta-Analysis 130
The effects of bloggers’ self-disclosure and information quality on consumer trust and purchase intentions 129
Redoubling Emotions: An Analysis of Customers’ Emotional Patterns Following Service Failure and Recovery 127
Regenerative Service Interactions: An Empirical Summary of Twenty Years of Service Rapport Research 125
The Effects of Social Influencers’ Self-Disclosure and Information Quality on Consumer Trust 124
An empirical rewiew of satisfaction with complaint handling 122
A field study in bookshops: how the strong power of weak anchors affects consumer behavior 122
A meta-analytic assessment of the effects of perceived justice and emotional response in service recovery situations 121
Generalisation about satisfaction with complaint handling in services 119
The Strong Power of Weak Anchors 119
Mobile applications (apps) as service provider actors 110
Journal of Service Management 110
Digital Technology as a Frontline Actor: Roles, Interactions, and Impact on Service Experience, 108
null 103
Unveiling Customer Incivility in Socially Distant Service Encounters: A Relational Gradient Perspective 102
Building on the past: advancing theory in services through meta-analysis 98
null 97
Service Failure and Complaints Management: An Overview 91
null 88
Online and Offline Referral Reward Programs 85
Words, Words, mere words? An analysis of service customers' perception of evaluative concepts 84
The journal of Service Management 82
null 82
Metaperception and the Effectiveness of Referral Reward Programs 80
How do you feel today? Managing patient emotions during health care experiences to enhance well-being 69
An empirical study of SERVQUALs dimensionality 66
Hierarchical representation of satisfactory consumer service experience 64
Le tecnologie digitali, attori dell'ecosistema dei servizi: una tipologia di ruoli 59
Breaking The Mold: Redefining Service Failure and Recovery 47
Handbook of Service Experience 46
Relative measures in service research 46
TIME IN LANGUAGE: USING TIME-RELATED INFORMATION TO SHAPE CUSTOMER SATISFACTION IN SERVICE CHATS 35
Customer experience: The touchpoint- contexts-qualities nomenclature 28
Una nuova prospettiva sulle relazioni tra cliente e dipendente: il gradiente relazionale 26
How time-related information affects customer satisfaction in chat-based interactions 22
Totale 9.419
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Categoria #
all - tutte 23.896
article - articoli 0
book - libri 0
conference - conferenze 0
curatela - curatele 0
other - altro 0
patent - brevetti 0
selected - selezionate 0
volume - volumi 0
Totale 23.896
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Totale Lug Ago Sett Ott Nov Dic Gen Feb Mar Apr Mag Giu
2020/2021335 0 0 0 0 0 0 0 0 0 59 62 214
2021/20221.285 149 55 64 105 158 73 50 121 80 60 206 164
2022/2023944 97 71 47 121 112 85 31 80 144 37 81 38
2023/2024479 20 61 45 54 42 78 17 22 21 55 38 26
2024/20251.571 50 198 83 128 360 88 172 79 37 132 61 183
2025/20262.787 139 330 263 200 402 174 281 244 549 205 0 0
Totale 9.419