ORSINGHER, CHIARA
 Distribuzione geografica
Continente #
EU - Europa 1702
NA - Nord America 1481
AS - Asia 494
AF - Africa 50
SA - Sud America 12
OC - Oceania 3
Continente sconosciuto - Info sul continente non disponibili 1
Totale 3743
Nazione #
US - Stati Uniti d'America 1470
GB - Regno Unito 753
IT - Italia 262
CN - Cina 230
SE - Svezia 133
UA - Ucraina 130
VN - Vietnam 129
DE - Germania 124
FR - Francia 99
IN - India 90
RU - Federazione Russa 70
EE - Estonia 43
ZA - Sudafrica 38
SK - Slovacchia (Repubblica Slovacca) 21
BG - Bulgaria 16
BE - Belgio 11
CA - Canada 11
HR - Croazia 11
SC - Seychelles 10
IR - Iran 9
KR - Corea 9
GR - Grecia 8
KZ - Kazakistan 6
PE - Perù 6
JP - Giappone 5
RO - Romania 5
AU - Australia 3
BR - Brasile 3
HK - Hong Kong 3
SG - Singapore 3
CH - Svizzera 2
CL - Cile 2
ES - Italia 2
FI - Finlandia 2
IL - Israele 2
NL - Olanda 2
PT - Portogallo 2
TR - Turchia 2
AT - Austria 1
CO - Colombia 1
CZ - Repubblica Ceca 1
DK - Danimarca 1
EU - Europa 1
GA - Gabon 1
ID - Indonesia 1
KW - Kuwait 1
LT - Lituania 1
MY - Malesia 1
NO - Norvegia 1
OM - Oman 1
PL - Polonia 1
TG - Togo 1
TH - Thailandia 1
UZ - Uzbekistan 1
Totale 3743
Città #
Southend 703
Fairfield 196
Ann Arbor 153
Wilmington 130
Dong Ket 107
Woodbridge 106
Ashburn 105
Princeton 103
Houston 86
Jacksonville 86
Cambridge 75
Seattle 74
Bologna 59
Westminster 44
Nanjing 35
Padova 35
Berlin 31
Chandler 31
Medford 29
Redwood City 28
Jinan 26
Shenyang 23
Bratislava 21
San Diego 20
Saint Petersburg 18
Beijing 16
Falls Church 16
Sofia 16
Hebei 14
Nanchang 14
Tianjin 14
Imola 11
Jiaxing 10
Bellaire 9
Changsha 9
Dearborn 9
Mahé 9
Norwalk 9
Des Moines 8
Ningbo 8
Zhengzhou 8
Erlangen 6
Haikou 6
Langhirano 6
Lima 6
Mcallen 6
Rome 6
Toronto 6
Almaty 5
Brussels 5
Fremont 5
San Francisco 5
Brindisi 4
Calvizzano 4
Florence 4
Guangzhou 4
Munich 4
Roveleto 4
San Venanzo 4
Taizhou 4
Zanjan 4
Andover 3
Brussel 3
Falconara 3
Grézillac 3
Hangzhou 3
Hefei 3
Kunming 3
Lanchester 3
Lanzhou 3
Leawood 3
Milan 3
Redmond 3
Shanghai 3
Tokyo 3
Triggiano 3
Boardman 2
Calderara Di Reno 2
Chicago 2
Francavilla Al Mare 2
Fuzhou 2
Gandhinagar 2
Groningen 2
Kiev 2
Las Vegas 2
Los Angeles 2
Mumbai 2
Portomaggiore 2
Quattro Castella 2
Saint Paul 2
San Luca 2
Sant'agata Sul Santerno 2
Sassari 2
Silverton 2
Spinea 2
Taiyuan 2
Verona 2
Wokingham 2
Wuhan 2
Wuppertal 2
Totale 2695
Nome #
Engaging customers through online and offline referral reward programs 175
Frontline encounters of the AI kind: An evolved service encounter framework 128
A meta-analysis of satisfaction with complaint handling in services 122
A Meta-Analysis of Relationships Linking Service Failure Attributions to Customer Outcomes 119
The Service Recovery Journey: Conceptualization, Integration, and Directions for Future Research 119
Emotional support from a digital assistant in technology-mediated services: Effects on customer satisfaction and behavioral persistence 119
Assessing Quality in European Higher Education Institutions. Dissemination, Methods and Procedures 117
Consumer (goal) satisfaction: A means-ends chain approach 117
The Temporal Construal of Customer Satisfaction 116
Customer experience challenges: bringing together digital, physical and social realms 113
Parcours hierarchiques de satisfaction des consommateurs de services 105
null 103
null 97
A meta-analysis of satisfaction with complaint handling in services 95
The temporal pattern of customer satisfaction: a construal-level approach 92
null 88
The Bright and The Dark Side of Referral Reward Programs 85
Service recovery: An integrative framework and research agenda 83
La costituzione del gruppo Coin 82
The Role of Metaperception on the Effectiveness of Referral Reward Programs 82
null 82
Siamo polli da libreria? Gli effetti degli “strilli da copertina” sulla scelta di un libro. 79
Customers’ emotions in service failure and recovery: a meta-analysis 78
Why does the way you evaluate a service depends on when you evaluate it 77
Antecedents and Consequences of Service Recovery Process in Experimental Studies: a Meta Analysis 75
Customer Satisfaction ed Eterogeneità delle Preferenze: Il Contributo dei Modelli Mistura 74
The temporal pattern of customer satisfaction: a construal-level approach 72
Psychological drivers of referral reward program effectiveness 72
Can Empathic Technology Improve Consumer Life? An Analysis of Digital Assistants in Technology-Mediated Services 68
The Effect of blurbs on Consumers’ Response 67
Customers’ Emotions in Service Failure and Recovery: A Meta-Analysis 66
Un’analisi delle esperienze di servizio soddisfacenti attraverso la Critical Incident Technique 64
An empirical rewiew of satisfaction with complaint handling 63
Getting Emotional Twice: An Analysis of Patterns of Emotional States After Failure and Recovery 63
Le script de service fondements du concept et application au marketing des services 62
A field study in bookshops: how the strong power of weak anchors affects consumer behavior 59
Customers’ Emotions in Service Failure and Recovery: a Meta-Analysis 59
Digital helpers as marketers: How anthropomorphized digital entities support customers 58
Redoubling Emotions: An Analysis of Customers’ Emotional Patterns Following Service Failure and Recovery 56
A meta-analytic assessment of the effects of perceived justice and emotional response in service recovery situations 53
Generalisation about satisfaction with complaint handling in services 50
The effects of bloggers’ self-disclosure and information quality on consumer trust and purchase intentions 48
Words, Words, mere words? An analysis of service customers' perception of evaluative concepts 43
The Service Recovery Journey (SRJ): Conceptualization, Integration and Directions for Future Research 43
The Strong Power of Weak Anchors 42
Metaperception and the Effectiveness of Referral Reward Programs 40
The Effects of Social Influencers’ Self-Disclosure and Information Quality on Consumer Trust 35
Digital Technology as a Frontline Actor: Roles, Interactions, and Impact on Service Experience, 15
Hierarchical representation of satisfactory consumer service experience 14
An empirical study of SERVQUALs dimensionality 11
Online and Offline Referral Reward Programs 5
Building on the past: advancing theory in services through meta-analysis 3
How do you feel today? Managing patient emotions during health care experiences to enhance well-being 3
Relative measures in service research 2
Totale 3858
Categoria #
all - tutte 4960
article - articoli 0
book - libri 0
conference - conferenze 0
curatela - curatele 0
other - altro 0
patent - brevetti 0
selected - selezionate 0
volume - volumi 0
Totale 4960


Totale Lug Ago Sett Ott Nov Dic Gen Feb Mar Apr Mag Giu
2017/201890 0000 00 01 50840
2018/2019316 733534 1435 1411 36641647
2019/2020914 201371844 6884 99100 106551785
2020/2021995 140863248 34116 4265 975962214
2021/20221285 1495564105 15873 50121 8060206164
2022/2023220 9771475 00 00 0000
Totale 3858