CRIS Current Research Information System

ORSINGHER, CHIARA
 Distribuzione geografica
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Continente #
NA - Nord America 3.381
EU - Europa 3.130
AS - Asia 2.835
AF - Africa 182
SA - Sud America 147
OC - Oceania 33
Continente sconosciuto - Info sul continente non disponibili 2
Totale 9.710
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Nazione #
US - Stati Uniti d'America 3.294
SG - Singapore 850
CN - Cina 841
GB - Regno Unito 829
IT - Italia 747
VN - Vietnam 474
DE - Germania 346
FR - Francia 268
SE - Svezia 195
HK - Hong Kong 162
IN - India 143
UA - Ucraina 131
NL - Olanda 125
RU - Federazione Russa 123
BR - Brasile 86
IE - Irlanda 68
CA - Canada 63
BD - Bangladesh 61
SC - Seychelles 59
JP - Giappone 51
BE - Belgio 50
ZA - Sudafrica 48
CI - Costa d'Avorio 45
KR - Corea 45
EE - Estonia 44
ID - Indonesia 33
CH - Svizzera 32
BG - Bulgaria 28
AU - Australia 27
FI - Finlandia 26
TR - Turchia 24
TW - Taiwan 23
SK - Slovacchia (Repubblica Slovacca) 21
PH - Filippine 20
PK - Pakistan 17
MX - Messico 16
CL - Cile 15
AR - Argentina 14
ES - Italia 14
GR - Grecia 12
HR - Croazia 12
MY - Malesia 12
TH - Thailandia 12
IR - Iran 11
PL - Polonia 11
KZ - Kazakistan 10
RO - Romania 10
EC - Ecuador 9
PE - Perù 8
AT - Austria 7
IQ - Iraq 7
MA - Marocco 7
NZ - Nuova Zelanda 6
CO - Colombia 5
DK - Danimarca 5
PY - Paraguay 5
RS - Serbia 5
SA - Arabia Saudita 5
TG - Togo 5
CZ - Repubblica Ceca 4
IL - Israele 4
MO - Macao, regione amministrativa speciale della Cina 4
UZ - Uzbekistan 4
AE - Emirati Arabi Uniti 3
GH - Ghana 3
JO - Giordania 3
LT - Lituania 3
LU - Lussemburgo 3
MM - Myanmar 3
MW - Malawi 3
NO - Norvegia 3
OM - Oman 3
PT - Portogallo 3
TN - Tunisia 3
AZ - Azerbaigian 2
BO - Bolivia 2
CY - Cipro 2
DO - Repubblica Dominicana 2
DZ - Algeria 2
GT - Guatemala 2
PA - Panama 2
PS - Palestinian Territory 2
SY - Repubblica araba siriana 2
VE - Venezuela 2
AL - Albania 1
BA - Bosnia-Erzegovina 1
EG - Egitto 1
ET - Etiopia 1
EU - Europa 1
GA - Gabon 1
GM - Gambi 1
HU - Ungheria 1
KE - Kenya 1
KW - Kuwait 1
LB - Libano 1
MD - Moldavia 1
MK - Macedonia 1
NI - Nicaragua 1
PR - Porto Rico 1
SN - Senegal 1
Totale 9.707
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Città #
Southend 703
Singapore 595
Ashburn 278
San Jose 264
Santa Clara 255
Chandler 202
Bologna 196
Fairfield 196
Ann Arbor 153
Hong Kong 146
Boardman 134
Wilmington 130
Beijing 114
Dong Ket 107
Woodbridge 106
Princeton 103
Ho Chi Minh City 101
Hefei 92
Houston 90
Jacksonville 87
Seattle 80
Hanoi 79
Cambridge 75
Dublin 68
Council Bluffs 67
Milan 59
Los Angeles 54
Lauterbourg 47
Abidjan 45
Westminster 44
Tokyo 40
Nanjing 39
New York 35
Padova 35
Berlin 34
Medford 29
Dallas 28
Jinan 28
Redwood City 28
Seoul 28
Sofia 27
Buffalo 26
Shanghai 26
Guangzhou 25
Tianjin 25
Shenyang 23
Bratislava 21
London 21
Rome 21
San Diego 21
Frankfurt am Main 20
Helsinki 19
Saint Petersburg 18
Toronto 18
Amsterdam 17
Chicago 17
Falls Church 16
Redondo Beach 16
Changsha 15
Nanchang 15
Hebei 14
Mülheim 14
Da Nang 13
Verona 13
Zhengzhou 13
Brussels 12
Munich 12
Olalla 12
Des Moines 11
Imola 11
Jiaxing 11
Nuremberg 11
Santiago 11
Bengaluru 10
Bremen 10
Montreal 10
Paris 10
San Francisco 10
Shenzhen 10
Basingstoke 9
Bellaire 9
Dearborn 9
Florence 9
Forlì 9
Hangzhou 9
Mahé 9
Ningbo 9
Norwalk 9
Padua 9
Sassuolo 9
Washington 9
Wuhan 9
Yubileyny 9
Almaty 8
Bangkok 8
Bergamo 8
Faisalabad 8
Ghent 8
Istanbul 8
Jakarta 8
Totale 5.801
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Nome #
Customer experience challenges: bringing together digital, physical and social realms 338
The Service Recovery Journey: Conceptualization, Integration, and Directions for Future Research 290
Frontline encounters of the AI kind: An evolved service encounter framework 278
Engaging customers through online and offline referral reward programs 269
Service recovery: An integrative framework and research agenda 263
Emotional support from a digital assistant in technology-mediated services: Effects on customer satisfaction and behavioral persistence 262
Customers’ emotions in service failure and recovery: a meta-analysis 238
The temporal pattern of customer satisfaction: a construal-level approach 227
The Temporal Construal of Customer Satisfaction 222
A meta-analysis of satisfaction with complaint handling in services 212
A Meta-Analysis of Relationships Linking Service Failure Attributions to Customer Outcomes 208
Service Failure, Recovery and Complaint Handling 201
Assessing Quality in European Higher Education Institutions. Dissemination, Methods and Procedures 193
Parcours hierarchiques de satisfaction des consommateurs de services 191
Consumer (goal) satisfaction: A means-ends chain approach 191
Digital helpers as marketers: How anthropomorphized digital entities support customers 183
Le script de service fondements du concept et application au marketing des services 176
Siamo polli da libreria? Gli effetti degli “strilli da copertina” sulla scelta di un libro. 173
A meta-analysis of satisfaction with complaint handling in services 172
Why does the way you evaluate a service depends on when you evaluate it 172
Can Empathic Technology Improve Consumer Life? An Analysis of Digital Assistants in Technology-Mediated Services 171
The temporal pattern of customer satisfaction: a construal-level approach 164
The Role of Metaperception on the Effectiveness of Referral Reward Programs 160
La costituzione del gruppo Coin 159
Customers’ Emotions in Service Failure and Recovery: A Meta-Analysis 157
Customer Satisfaction ed Eterogeneità delle Preferenze: Il Contributo dei Modelli Mistura 156
Psychological drivers of referral reward program effectiveness 156
Antecedents and Consequences of Service Recovery Process in Experimental Studies: a Meta Analysis 154
The Bright and The Dark Side of Referral Reward Programs 149
Un’analisi delle esperienze di servizio soddisfacenti attraverso la Critical Incident Technique 148
The Service Recovery Journey (SRJ): Conceptualization, Integration and Directions for Future Research 147
Getting Emotional Twice: An Analysis of Patterns of Emotional States After Failure and Recovery 145
The Effect of blurbs on Consumers’ Response 139
Recommender System Chatbot: The effect of Communication Style on Advice Adherence 138
Customers’ Emotions in Service Failure and Recovery: a Meta-Analysis 133
The Effects of Social Influencers’ Self-Disclosure and Information Quality on Consumer Trust 133
The effects of bloggers’ self-disclosure and information quality on consumer trust and purchase intentions 131
Redoubling Emotions: An Analysis of Customers’ Emotional Patterns Following Service Failure and Recovery 129
An empirical rewiew of satisfaction with complaint handling 128
Regenerative Service Interactions: An Empirical Summary of Twenty Years of Service Rapport Research 127
Mobile applications (apps) as service provider actors 126
A field study in bookshops: how the strong power of weak anchors affects consumer behavior 124
Generalisation about satisfaction with complaint handling in services 123
A meta-analytic assessment of the effects of perceived justice and emotional response in service recovery situations 123
The Strong Power of Weak Anchors 123
Journal of Service Management 113
Digital Technology as a Frontline Actor: Roles, Interactions, and Impact on Service Experience, 111
Unveiling Customer Incivility in Socially Distant Service Encounters: A Relational Gradient Perspective 105
null 103
Building on the past: advancing theory in services through meta-analysis 99
null 97
Service Failure and Complaints Management: An Overview 94
null 88
Online and Offline Referral Reward Programs 88
An empirical study of SERVQUALs dimensionality 86
The journal of Service Management 85
Words, Words, mere words? An analysis of service customers' perception of evaluative concepts 85
null 82
Metaperception and the Effectiveness of Referral Reward Programs 82
Breaking The Mold: Redefining Service Failure and Recovery 73
How do you feel today? Managing patient emotions during health care experiences to enhance well-being 71
Handbook of Service Experience 69
Hierarchical representation of satisfactory consumer service experience 67
Le tecnologie digitali, attori dell'ecosistema dei servizi: una tipologia di ruoli 62
Customer experience: The touchpoint- contexts-qualities nomenclature 60
TIME IN LANGUAGE: USING TIME-RELATED INFORMATION TO SHAPE CUSTOMER SATISFACTION IN SERVICE CHATS 48
Relative measures in service research 47
Una nuova prospettiva sulle relazioni tra cliente e dipendente: il gradiente relazionale 39
How time-related information affects customer satisfaction in chat-based interactions 27
Totale 9.883
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Categoria #
all - tutte 25.847
article - articoli 0
book - libri 0
conference - conferenze 0
curatela - curatele 0
other - altro 0
patent - brevetti 0
selected - selezionate 0
volume - volumi 0
Totale 25.847
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Totale Lug Ago Sett Ott Nov Dic Gen Feb Mar Apr Mag Giu
2020/2021214 0 0 0 0 0 0 0 0 0 0 0 214
2021/20221.285 149 55 64 105 158 73 50 121 80 60 206 164
2022/2023944 97 71 47 121 112 85 31 80 144 37 81 38
2023/2024479 20 61 45 54 42 78 17 22 21 55 38 26
2024/20251.571 50 198 83 128 360 88 172 79 37 132 61 183
2025/20263.251 139 330 263 200 402 174 281 244 549 261 205 203
Totale 9.883