CRIS Current Research Information System

ORSINGHER, CHIARA
 Distribuzione geografica
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Continente #
NA - Nord America 3.430
EU - Europa 3.149
AS - Asia 2.839
AF - Africa 184
Continente sconosciuto - Info sul continente non disponibili 178
SA - Sud America 145
OC - Oceania 32
Totale 9.957
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Nazione #
US - Stati Uniti d'America 3.348
SG - Singapore 853
CN - Cina 840
GB - Regno Unito 831
IT - Italia 759
VN - Vietnam 473
DE - Germania 349
FR - Francia 271
SE - Svezia 195
HK - Hong Kong 164
IN - India 144
UA - Ucraina 131
RU - Federazione Russa 123
NL - Olanda 121
BR - Brasile 86
IE - Irlanda 68
BD - Bangladesh 65
SC - Seychelles 61
CA - Canada 55
JP - Giappone 50
ZA - Sudafrica 48
BE - Belgio 47
CI - Costa d'Avorio 45
KR - Corea 45
EE - Estonia 44
CH - Svizzera 32
ID - Indonesia 31
BG - Bulgaria 28
AU - Australia 27
FI - Finlandia 25
TR - Turchia 24
TW - Taiwan 23
SK - Slovacchia (Repubblica Slovacca) 21
PH - Filippine 20
MX - Messico 17
PK - Pakistan 17
ES - Italia 16
CL - Cile 15
AR - Argentina 13
HR - Croazia 12
MY - Malesia 12
TH - Thailandia 12
IR - Iran 11
NO - Norvegia 11
PL - Polonia 11
GR - Grecia 10
KZ - Kazakistan 10
RO - Romania 10
EC - Ecuador 9
AT - Austria 7
IQ - Iraq 7
MA - Marocco 7
PE - Perù 7
CO - Colombia 5
DK - Danimarca 5
NZ - Nuova Zelanda 5
PY - Paraguay 5
RS - Serbia 5
SA - Arabia Saudita 5
TG - Togo 5
CZ - Repubblica Ceca 4
IL - Israele 4
MO - Macao, regione amministrativa speciale della Cina 4
AE - Emirati Arabi Uniti 3
GH - Ghana 3
JO - Giordania 3
LT - Lituania 3
LU - Lussemburgo 3
MM - Myanmar 3
MW - Malawi 3
OM - Oman 3
PT - Portogallo 3
TN - Tunisia 3
UZ - Uzbekistan 3
AZ - Azerbaigian 2
BO - Bolivia 2
CY - Cipro 2
DO - Repubblica Dominicana 2
DZ - Algeria 2
GT - Guatemala 2
PA - Panama 2
PS - Palestinian Territory 2
SY - Repubblica araba siriana 2
VE - Venezuela 2
AL - Albania 1
BA - Bosnia-Erzegovina 1
EG - Egitto 1
ET - Etiopia 1
EU - Europa 1
GA - Gabon 1
GM - Gambi 1
HU - Ungheria 1
JM - Giamaica 1
KE - Kenya 1
KW - Kuwait 1
LB - Libano 1
MD - Moldavia 1
NI - Nicaragua 1
PR - Porto Rico 1
SN - Senegal 1
Totale 9.777
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Città #
Southend 703
Singapore 597
Ashburn 283
San Jose 262
Santa Clara 258
Chandler 202
Bologna 197
Fairfield 196
Ann Arbor 153
Hong Kong 148
Boardman 134
Wilmington 130
Beijing 115
Dong Ket 107
Woodbridge 106
Princeton 103
Ho Chi Minh City 102
Hefei 91
Houston 90
Jacksonville 88
Seattle 80
Hanoi 78
Council Bluffs 76
Cambridge 75
Dublin 68
Milan 65
Los Angeles 53
Lauterbourg 47
Abidjan 45
Westminster 44
Nanjing 39
Tokyo 39
Padova 35
Berlin 34
New York 32
Dallas 29
Medford 29
Jinan 28
Redwood City 28
Seoul 28
Buffalo 27
Sofia 27
Shanghai 26
Guangzhou 25
Tianjin 25
Rome 23
Shenyang 23
Frankfurt am Main 22
Bratislava 21
London 21
San Diego 21
Helsinki 19
Saint Petersburg 18
Toronto 18
Amsterdam 17
Chicago 17
Falls Church 16
Redondo Beach 16
Changsha 15
Nanchang 15
Hebei 14
Mülheim 14
Da Nang 13
Verona 13
Zhengzhou 13
Brussels 12
Munich 12
Nuremberg 12
Olalla 12
Des Moines 11
Imola 11
Jiaxing 11
Santiago 11
Bengaluru 10
Bremen 10
Montreal 10
Padua 10
Paris 10
San Francisco 10
Shenzhen 10
Washington 10
Basingstoke 9
Bellaire 9
Dearborn 9
Florence 9
Forlì 9
Hangzhou 9
Mahé 9
Mexico City 9
Ningbo 9
Norwalk 9
Orem 9
Oslo 9
Sassuolo 9
Turin 9
Wuhan 9
Yubileyny 9
Almaty 8
Bangkok 8
Bergamo 8
Totale 5.836
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Nome #
Customer experience challenges: bringing together digital, physical and social realms 340
The Service Recovery Journey: Conceptualization, Integration, and Directions for Future Research 296
Frontline encounters of the AI kind: An evolved service encounter framework 282
Service recovery: An integrative framework and research agenda 273
Emotional support from a digital assistant in technology-mediated services: Effects on customer satisfaction and behavioral persistence 272
Engaging customers through online and offline referral reward programs 271
Customers’ emotions in service failure and recovery: a meta-analysis 242
The temporal pattern of customer satisfaction: a construal-level approach 227
The Temporal Construal of Customer Satisfaction 223
A meta-analysis of satisfaction with complaint handling in services 222
A Meta-Analysis of Relationships Linking Service Failure Attributions to Customer Outcomes 214
Service Failure, Recovery and Complaint Handling 205
Assessing Quality in European Higher Education Institutions. Dissemination, Methods and Procedures 193
Parcours hierarchiques de satisfaction des consommateurs de services 191
Consumer (goal) satisfaction: A means-ends chain approach 191
Digital helpers as marketers: How anthropomorphized digital entities support customers 186
Le script de service fondements du concept et application au marketing des services 177
Siamo polli da libreria? Gli effetti degli “strilli da copertina” sulla scelta di un libro. 175
A meta-analysis of satisfaction with complaint handling in services 173
Why does the way you evaluate a service depends on when you evaluate it 172
Can Empathic Technology Improve Consumer Life? An Analysis of Digital Assistants in Technology-Mediated Services 171
The temporal pattern of customer satisfaction: a construal-level approach 165
The Role of Metaperception on the Effectiveness of Referral Reward Programs 164
La costituzione del gruppo Coin 162
Customers’ Emotions in Service Failure and Recovery: A Meta-Analysis 157
Customer Satisfaction ed Eterogeneità delle Preferenze: Il Contributo dei Modelli Mistura 156
Psychological drivers of referral reward program effectiveness 156
Antecedents and Consequences of Service Recovery Process in Experimental Studies: a Meta Analysis 155
The Bright and The Dark Side of Referral Reward Programs 149
The Service Recovery Journey (SRJ): Conceptualization, Integration and Directions for Future Research 148
Un’analisi delle esperienze di servizio soddisfacenti attraverso la Critical Incident Technique 148
Getting Emotional Twice: An Analysis of Patterns of Emotional States After Failure and Recovery 145
The Effect of blurbs on Consumers’ Response 140
Recommender System Chatbot: The effect of Communication Style on Advice Adherence 139
Customers’ Emotions in Service Failure and Recovery: a Meta-Analysis 133
The Effects of Social Influencers’ Self-Disclosure and Information Quality on Consumer Trust 133
The effects of bloggers’ self-disclosure and information quality on consumer trust and purchase intentions 132
Regenerative Service Interactions: An Empirical Summary of Twenty Years of Service Rapport Research 129
Redoubling Emotions: An Analysis of Customers’ Emotional Patterns Following Service Failure and Recovery 129
Mobile applications (apps) as service provider actors 128
An empirical rewiew of satisfaction with complaint handling 128
A meta-analytic assessment of the effects of perceived justice and emotional response in service recovery situations 127
A field study in bookshops: how the strong power of weak anchors affects consumer behavior 124
Generalisation about satisfaction with complaint handling in services 123
The Strong Power of Weak Anchors 123
Journal of Service Management 114
Digital Technology as a Frontline Actor: Roles, Interactions, and Impact on Service Experience, 111
Unveiling Customer Incivility in Socially Distant Service Encounters: A Relational Gradient Perspective 108
null 103
Building on the past: advancing theory in services through meta-analysis 100
Service Failure and Complaints Management: An Overview 97
null 97
null 88
Online and Offline Referral Reward Programs 88
An empirical study of SERVQUALs dimensionality 88
The journal of Service Management 87
Words, Words, mere words? An analysis of service customers' perception of evaluative concepts 85
null 82
Metaperception and the Effectiveness of Referral Reward Programs 82
Breaking The Mold: Redefining Service Failure and Recovery 79
Customer experience: The touchpoint- contexts-qualities nomenclature 75
How do you feel today? Managing patient emotions during health care experiences to enhance well-being 73
Hierarchical representation of satisfactory consumer service experience 68
Le tecnologie digitali, attori dell'ecosistema dei servizi: una tipologia di ruoli 65
TIME IN LANGUAGE: USING TIME-RELATED INFORMATION TO SHAPE CUSTOMER SATISFACTION IN SERVICE CHATS 57
Relative measures in service research 48
Una nuova prospettiva sulle relazioni tra cliente e dipendente: il gradiente relazionale 42
How time-related information affects customer satisfaction in chat-based interactions 31
Totale 9.957
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Categoria #
all - tutte 26.754
article - articoli 0
book - libri 0
conference - conferenze 0
curatela - curatele 0
other - altro 0
patent - brevetti 0
selected - selezionate 0
volume - volumi 0
Totale 26.754
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Totale Lug Ago Sett Ott Nov Dic Gen Feb Mar Apr Mag Giu
2021/20221.136 0 55 64 105 158 73 50 121 80 60 206 164
2022/2023944 97 71 47 121 112 85 31 80 144 37 81 38
2023/2024479 20 61 45 54 42 78 17 22 21 55 38 26
2024/20251.571 50 198 83 128 360 88 172 79 37 132 61 183
2025/20263.187 139 330 263 200 402 174 281 241 513 247 198 199
2026/2027138 84 54 0 0 0 0 0 0 0 0 0 0
Totale 9.957