CRIS Current Research Information System

ORSINGHER, CHIARA
 Distribuzione geografica
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Continente #
EU - Europa 2.796
NA - Nord America 2.667
AS - Asia 2.150
AF - Africa 175
SA - Sud America 117
OC - Oceania 19
Continente sconosciuto - Info sul continente non disponibili 1
Totale 7.925
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Nazione #
US - Stati Uniti d'America 2.613
GB - Regno Unito 801
SG - Singapore 741
CN - Cina 698
IT - Italia 624
DE - Germania 318
VN - Vietnam 220
FR - Francia 193
SE - Svezia 193
HK - Hong Kong 152
UA - Ucraina 130
IN - India 125
RU - Federazione Russa 120
NL - Olanda 108
BR - Brasile 76
IE - Irlanda 66
SC - Seychelles 59
ZA - Sudafrica 46
EE - Estonia 44
CI - Costa d'Avorio 43
CA - Canada 42
KR - Corea 41
JP - Giappone 36
CH - Svizzera 29
BG - Bulgaria 28
BE - Belgio 24
ID - Indonesia 23
FI - Finlandia 21
SK - Slovacchia (Repubblica Slovacca) 21
TR - Turchia 19
AU - Australia 14
TW - Taiwan 12
HR - Croazia 11
IR - Iran 11
AR - Argentina 10
ES - Italia 10
GR - Grecia 10
MX - Messico 10
MY - Malesia 10
RO - Romania 10
KZ - Kazakistan 9
PK - Pakistan 9
CL - Cile 8
EC - Ecuador 8
AT - Austria 6
MA - Marocco 6
PE - Perù 6
BD - Bangladesh 5
NZ - Nuova Zelanda 5
PH - Filippine 5
PL - Polonia 5
TG - Togo 5
CO - Colombia 4
DK - Danimarca 4
IL - Israele 4
MO - Macao, regione amministrativa speciale della Cina 4
PY - Paraguay 4
TH - Thailandia 4
CZ - Repubblica Ceca 3
LU - Lussemburgo 3
MM - Myanmar 3
MW - Malawi 3
NO - Norvegia 3
PT - Portogallo 3
RS - Serbia 3
TN - Tunisia 3
AE - Emirati Arabi Uniti 2
AZ - Azerbaigian 2
CY - Cipro 2
DZ - Algeria 2
GH - Ghana 2
IQ - Iraq 2
JO - Giordania 2
LT - Lituania 2
OM - Oman 2
SA - Arabia Saudita 2
SY - Repubblica araba siriana 2
AL - Albania 1
BA - Bosnia-Erzegovina 1
DO - Repubblica Dominicana 1
EG - Egitto 1
EU - Europa 1
GA - Gabon 1
GM - Gambi 1
GT - Guatemala 1
HU - Ungheria 1
KE - Kenya 1
KW - Kuwait 1
PS - Palestinian Territory 1
SN - Senegal 1
UZ - Uzbekistan 1
VE - Venezuela 1
ZM - Zambia 1
Totale 7.925
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Città #
Southend 703
Singapore 491
Ashburn 237
Santa Clara 231
Chandler 202
Fairfield 196
Bologna 178
Ann Arbor 153
Hong Kong 141
Wilmington 130
Dong Ket 107
Woodbridge 106
Princeton 103
Beijing 98
Hefei 91
Houston 87
Jacksonville 86
Seattle 79
Cambridge 75
Boardman 67
Dublin 66
Milan 49
Westminster 44
Abidjan 43
Nanjing 39
Los Angeles 37
Ho Chi Minh City 36
Padova 35
Berlin 34
Tokyo 30
Medford 29
Jinan 28
Redwood City 28
Seoul 28
Sofia 27
Buffalo 24
Shenyang 23
Bratislava 21
Shanghai 21
Hanoi 20
London 20
San Diego 20
New York 18
Saint Petersburg 18
Tianjin 18
Dallas 17
Chicago 16
Falls Church 16
Helsinki 16
Redondo Beach 16
Guangzhou 15
Toronto 15
Hebei 14
Mülheim 14
Nanchang 14
Changsha 13
Zhengzhou 13
Brussels 12
Olalla 12
Rome 12
Frankfurt am Main 11
Imola 11
Jiaxing 11
Munich 11
Bengaluru 10
Bremen 10
Des Moines 10
Bellaire 9
Dearborn 9
Forlì 9
Mahé 9
Norwalk 9
Paris 9
San Francisco 9
Yubileyny 9
Almaty 8
Bergamo 8
Faisalabad 8
Florence 8
Ningbo 8
Amsterdam 7
Brooklyn 7
Cesena 7
Groningen 7
Haikou 7
Hangzhou 7
Nuremberg 7
San Giovanni in Persiceto 7
Turin 7
Wuhan 7
Bern 6
Boydton 6
Erlangen 6
Istanbul 6
Jakarta 6
Langhirano 6
Lima 6
Mcallen 6
Montreal 6
Ottawa 6
Totale 4.848
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Nome #
Customer experience challenges: bringing together digital, physical and social realms 262
Engaging customers through online and offline referral reward programs 245
The Service Recovery Journey: Conceptualization, Integration, and Directions for Future Research 243
Emotional support from a digital assistant in technology-mediated services: Effects on customer satisfaction and behavioral persistence 239
Frontline encounters of the AI kind: An evolved service encounter framework 229
The temporal pattern of customer satisfaction: a construal-level approach 200
The Temporal Construal of Customer Satisfaction 196
A Meta-Analysis of Relationships Linking Service Failure Attributions to Customer Outcomes 189
Customers’ emotions in service failure and recovery: a meta-analysis 188
A meta-analysis of satisfaction with complaint handling in services 184
Consumer (goal) satisfaction: A means-ends chain approach 180
Parcours hierarchiques de satisfaction des consommateurs de services 177
Assessing Quality in European Higher Education Institutions. Dissemination, Methods and Procedures 175
Service recovery: An integrative framework and research agenda 169
Service Failure, Recovery and Complaint Handling 167
Digital helpers as marketers: How anthropomorphized digital entities support customers 160
Can Empathic Technology Improve Consumer Life? An Analysis of Digital Assistants in Technology-Mediated Services 149
A meta-analysis of satisfaction with complaint handling in services 148
Siamo polli da libreria? Gli effetti degli “strilli da copertina” sulla scelta di un libro. 148
The Role of Metaperception on the Effectiveness of Referral Reward Programs 146
La costituzione del gruppo Coin 145
Why does the way you evaluate a service depends on when you evaluate it 143
Antecedents and Consequences of Service Recovery Process in Experimental Studies: a Meta Analysis 142
The temporal pattern of customer satisfaction: a construal-level approach 142
Customer Satisfaction ed Eterogeneità delle Preferenze: Il Contributo dei Modelli Mistura 136
Customers’ Emotions in Service Failure and Recovery: A Meta-Analysis 136
Psychological drivers of referral reward program effectiveness 134
Un’analisi delle esperienze di servizio soddisfacenti attraverso la Critical Incident Technique 129
Le script de service fondements du concept et application au marketing des services 128
The Bright and The Dark Side of Referral Reward Programs 126
Getting Emotional Twice: An Analysis of Patterns of Emotional States After Failure and Recovery 122
Recommender System Chatbot: The effect of Communication Style on Advice Adherence 119
The Effect of blurbs on Consumers’ Response 119
Customers’ Emotions in Service Failure and Recovery: a Meta-Analysis 116
The Service Recovery Journey (SRJ): Conceptualization, Integration and Directions for Future Research 111
A field study in bookshops: how the strong power of weak anchors affects consumer behavior 110
Generalisation about satisfaction with complaint handling in services 109
A meta-analytic assessment of the effects of perceived justice and emotional response in service recovery situations 109
Redoubling Emotions: An Analysis of Customers’ Emotional Patterns Following Service Failure and Recovery 109
An empirical rewiew of satisfaction with complaint handling 105
Regenerative Service Interactions: An Empirical Summary of Twenty Years of Service Rapport Research 103
null 103
The effects of bloggers’ self-disclosure and information quality on consumer trust and purchase intentions 101
The Strong Power of Weak Anchors 100
null 97
Digital Technology as a Frontline Actor: Roles, Interactions, and Impact on Service Experience, 96
The Effects of Social Influencers’ Self-Disclosure and Information Quality on Consumer Trust 93
Journal of Service Management 92
null 88
Mobile applications (apps) as service provider actors 87
null 82
Words, Words, mere words? An analysis of service customers' perception of evaluative concepts 77
Service Failure and Complaints Management: An Overview 74
Online and Offline Referral Reward Programs 74
Unveiling Customer Incivility in Socially Distant Service Encounters: A Relational Gradient Perspective 73
Building on the past: advancing theory in services through meta-analysis 70
The journal of Service Management 69
Metaperception and the Effectiveness of Referral Reward Programs 68
Hierarchical representation of satisfactory consumer service experience 56
How do you feel today? Managing patient emotions during health care experiences to enhance well-being 54
An empirical study of SERVQUALs dimensionality 53
Le tecnologie digitali, attori dell'ecosistema dei servizi: una tipologia di ruoli 38
Relative measures in service research 35
Totale 8.067
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Categoria #
all - tutte 21.514
article - articoli 0
book - libri 0
conference - conferenze 0
curatela - curatele 0
other - altro 0
patent - brevetti 0
selected - selezionate 0
volume - volumi 0
Totale 21.514
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Totale Lug Ago Sett Ott Nov Dic Gen Feb Mar Apr Mag Giu
2020/2021655 0 0 0 0 0 116 42 65 97 59 62 214
2021/20221.285 149 55 64 105 158 73 50 121 80 60 206 164
2022/2023944 97 71 47 121 112 85 31 80 144 37 81 38
2023/2024479 20 61 45 54 42 78 17 22 21 55 38 26
2024/20251.571 50 198 83 128 360 88 172 79 37 132 61 183
2025/20261.435 139 330 263 200 402 101 0 0 0 0 0 0
Totale 8.067