ORSINGHER, CHIARA
ORSINGHER, CHIARA
DIPARTIMENTO DI SCIENZE AZIENDALI
Docenti di ruolo di Ia fascia
A field study in bookshops: how the strong power of weak anchors affects consumer behavior
2016 Visentin Marco; Orsingher Chiara
A Meta-Analysis of Relationships Linking Service Failure Attributions to Customer Outcomes
2014 Y. Van Vaerenbergh;C. Orsingher;I. Vermeir;B. Lariviere
A meta-analysis of satisfaction with complaint handling in services
2007 C. Orsingher; M.De Angelis; S.Valentini
A meta-analysis of satisfaction with complaint handling in services
2010 C.Orsingher; S.Valentini;M. De Angelis
A meta-analytic assessment of the effects of perceived justice and emotional response in service recovery situations
2011 Valentini S.; Orsingher C.; De Angelis M.
An empirical rewiew of satisfaction with complaint handling
2007 De Angelis M.; Valentini S.; Orsingher C.
An empirical study of SERVQUALs dimensionality
1998 Llosa S.; Chandon J.-L.; Orsingher C.
Antecedents and Consequences of Service Recovery Process in Experimental Studies: a Meta Analysis
2008 G. Pizzi; E.Forti; L. Pareschi; C. Orsingher
Assessing Quality in European Higher Education Institutions. Dissemination, Methods and Procedures
2006 C. Orsingher
Building on the past: advancing theory in services through meta-analysis
2016 Orsingher, Chiara; Hogreve, Jens; Ordanini, Andrea
Can Empathic Technology Improve Consumer Life? An Analysis of Digital Assistants in Technology-Mediated Services
2020 orsingher, gelbrich Katja, Hagel Julia
Consumer (goal) satisfaction: A means-ends chain approach
2011 C. Orsingher; G.L. Marzocchi; S. Valentini
Customer experience challenges: bringing together digital, physical and social realms
2018 Bolton, Ruth N.; McColl-Kennedy, Janet R.; Cheung, Lilliemay; Gallan, Andrew; Orsingher, Chiara; Witell, Lars; Zaki, Mohamed
Customer Satisfaction ed Eterogeneità delle Preferenze: Il Contributo dei Modelli Mistura
2006 Montaguti E. ; Orsingher C.
Customers’ emotions in service failure and recovery: a meta-analysis
2020 Valentini S.; Orsingher C.; Polyakova A.
Customers’ Emotions in Service Failure and Recovery: a Meta-Analysis
2017 Orsingher chiara, Valentini sara, Polyakova
Customers’ Emotions in Service Failure and Recovery: A Meta-Analysis
2018 Sara Valentini, Chiara Orsingher, Alexandra Polyakova
Digital helpers as marketers: How anthropomorphized digital entities support customers
2017 Gelbrich Katja, Hagel Julia, Orsingher Chiara.
Digital Technology as a Frontline Actor: Roles, Interactions, and Impact on Service Experience,
2021 McColl-Kennedy J., Orsingher, C, Green T, Ostrom A., Varnfield M, Zaki, Hansen D. Li J., Butten K., Titman J.
Emotional support from a digital assistant in technology-mediated services: Effects on customer satisfaction and behavioral persistence
2021 Gelbrich, Katja; Hagel, Julia; Orsingher, Chiara
| Titolo | Autore(i) | Anno | Periodico | Editore | Tipo | File |
|---|---|---|---|---|---|---|
| A field study in bookshops: how the strong power of weak anchors affects consumer behavior | Visentin Marco; Orsingher Chiara | 2016-01-01 | - | - | 4.01 Contributo in Atti di convegno | - |
| A Meta-Analysis of Relationships Linking Service Failure Attributions to Customer Outcomes | Y. Van Vaerenbergh;C. Orsingher;I. Vermeir;B. Lariviere | 2014-01-01 | JOURNAL OF SERVICE RESEARCH | - | 1.01 Articolo in rivista | - |
| A meta-analysis of satisfaction with complaint handling in services | C. Orsingher; M.De Angelis; S.Valentini | 2007-01-01 | - | s.n | 4.01 Contributo in Atti di convegno | - |
| A meta-analysis of satisfaction with complaint handling in services | C.Orsingher; S.Valentini;M. De Angelis | 2010-01-01 | JOURNAL OF THE ACADEMY OF MARKETING SCIENCE | - | 1.01 Articolo in rivista | - |
| A meta-analytic assessment of the effects of perceived justice and emotional response in service recovery situations | Valentini S.; Orsingher C.; De Angelis M. | 2011-01-01 | - | European Marketing Academy (EMAC) - University of Ljubljana | 2.01 Capitolo / saggio in libro | - |
| An empirical rewiew of satisfaction with complaint handling | De Angelis M.; Valentini S.; Orsingher C. | 2007-01-01 | - | s.n | 4.01 Contributo in Atti di convegno | - |
| An empirical study of SERVQUALs dimensionality | Llosa S.; Chandon J.-L.; Orsingher C. | 1998-01-01 | THE SERVICE INDUSTRIES JOURNAL | - | 1.01 Articolo in rivista | - |
| Antecedents and Consequences of Service Recovery Process in Experimental Studies: a Meta Analysis | G. Pizzi; E.Forti; L. Pareschi; C. Orsingher | 2008-01-01 | - | s.n | 4.01 Contributo in Atti di convegno | - |
| Assessing Quality in European Higher Education Institutions. Dissemination, Methods and Procedures | C. Orsingher | 2006-01-01 | - | Physica-Verlag-Springer Verlag | 3.02 Curatela | - |
| Building on the past: advancing theory in services through meta-analysis | Orsingher, Chiara; Hogreve, Jens; Ordanini, Andrea | 2016-01-01 | JOURNAL OF SERVICE MANAGEMENT | - | 1.01 Articolo in rivista | - |
| Can Empathic Technology Improve Consumer Life? An Analysis of Digital Assistants in Technology-Mediated Services | orsingher, gelbrich Katja, Hagel Julia | 2020-01-01 | - | - | 4.01 Contributo in Atti di convegno | - |
| Consumer (goal) satisfaction: A means-ends chain approach | C. Orsingher; G.L. Marzocchi; S. Valentini | 2011-01-01 | PSYCHOLOGY & MARKETING | - | 1.01 Articolo in rivista | - |
| Customer experience challenges: bringing together digital, physical and social realms | Bolton, Ruth N.; McColl-Kennedy, Janet R.; Cheung, Lilliemay; Gallan, Andrew; Orsingher, Chiara; ...Witell, Lars; Zaki, Mohamed | 2018-01-01 | JOURNAL OF SERVICE MANAGEMENT | - | 1.01 Articolo in rivista | - |
| Customer Satisfaction ed Eterogeneità delle Preferenze: Il Contributo dei Modelli Mistura | Montaguti E. ; Orsingher C. | 2006-01-01 | MERCATI E COMPETITIVITÀ | - | 1.01 Articolo in rivista | - |
| Customers’ emotions in service failure and recovery: a meta-analysis | Valentini S.; Orsingher C.; Polyakova A. | 2020-01-01 | MARKETING LETTERS | - | 1.01 Articolo in rivista | - |
| Customers’ Emotions in Service Failure and Recovery: a Meta-Analysis | Orsingher chiara, Valentini sara, Polyakova | 2017-01-01 | - | Ayelet Gneezy, Vladas Griskevicius, and Patti Williams, Duluth, | 4.02 Riassunto (Abstract) | - |
| Customers’ Emotions in Service Failure and Recovery: A Meta-Analysis | Sara Valentini, Chiara Orsingher, Alexandra Polyakova | 2018-01-01 | - | - | 4.01 Contributo in Atti di convegno | - |
| Digital helpers as marketers: How anthropomorphized digital entities support customers | Gelbrich Katja, Hagel Julia, Orsingher Chiara. | 2017-01-01 | - | - | 4.01 Contributo in Atti di convegno | - |
| Digital Technology as a Frontline Actor: Roles, Interactions, and Impact on Service Experience, | McColl-Kennedy J., Orsingher, C, Green T, Ostrom A., Varnfield M, Zaki, Hansen D. Li J., Butten K...., Titman J. | 2021-01-01 | - | - | 4.01 Contributo in Atti di convegno | - |
| Emotional support from a digital assistant in technology-mediated services: Effects on customer satisfaction and behavioral persistence | Gelbrich, Katja; Hagel, Julia; Orsingher, Chiara | 2021-01-01 | INTERNATIONAL JOURNAL OF RESEARCH IN MARKETING | - | 1.01 Articolo in rivista | - |