ORSINGHER, CHIARA

ORSINGHER, CHIARA

Rete di Collaborazioni Statistiche Email Alert RSS Feed

Dettaglio

	
			Nome completo
		
			ORSINGHER, CHIARA 	  	
			
			Afferenza
		
			DIPARTIMENTO DI SCIENZE AZIENDALI 	  	
			
			Tipo di ruolo
		
			Docenti di ruolo di IIa fascia

Pubblicazioni

Risultati 1 - 20 di 47 (tempo di esecuzione: 0.001 secondi).

1
2
3

	Titolo	Autore(i)	Anno	Periodico	Editore	Tipo	File
1	A Meta-Analysis of Relationships Linking Service Failure Attributions to Customer Outcomes	Y. Van Vaerenbergh;C. Orsingher;I. Vermeir;B. Lariviere	2014	JOURNAL OF SERVICE RESEARCH		1.01 Articolo in rivista	-
2	A meta-analysis of satisfaction with complaint handling in services	C. Orsingher; M.De Angelis; S.Valentini	2007		s.n	4.01 Contributo in Atti di convegno	-
3	A meta-analysis of satisfaction with complaint handling in services	C.Orsingher; S.Valentini;M. De Angelis	2010	JOURNAL OF THE ACADEMY OF MARKETING SCIENCE		1.01 Articolo in rivista	-
4	An empirical rewiew of satisfaction with complaint handling	De Angelis M.; Valentini S.; Orsingher C.	2007		s.n	4.01 Contributo in Atti di convegno	-
5	Antecedents and Consequences of Service Recovery Process in Experimental Studies: a Meta Analysis	G. Pizzi; E.Forti; L. Pareschi; C. Orsingher	2008		s.n	4.01 Contributo in Atti di convegno	-
6	Assessing Quality in European Higher Education Institutions. Dissemination, Methods and Procedures	C. Orsingher	2006		Physica-Verlag-Springer Verlag	3.02 Curatela	-
7	The Bright and The Dark Side of Referral Reward Programs	Wirtz, Jochen; Orsingher, Chiara	2016			4.01 Contributo in Atti di convegno	-
8	Building on the past: advancing theory in services through meta-analysis	Orsingher, Chiara; Hogreve, Jens; Ordanini, Andrea	2016	JOURNAL OF SERVICE MANAGEMENT		1.01 Articolo in rivista	-
9	Can Empathic Technology Improve Consumer Life? An Analysis of Digital Assistants in Technology-Mediated Services	orsingher, gelbrich Katja, Hagel Julia	2020			4.01 Contributo in Atti di convegno	-
10	Consumer (goal) satisfaction: A means-ends chain approach	C. Orsingher; G.L. Marzocchi; S. Valentini	2011	PSYCHOLOGY & MARKETING		1.01 Articolo in rivista	-
11	La costituzione del gruppo Coin	C. Orsingher; F.M. Barbini	2004		Bononia University Press	2.01 Capitolo / saggio in libro	-
12	Customer experience challenges: bringing together digital, physical and social realms	Bolton, Ruth N.; McColl-Kennedy, Janet R.; Cheung, Lilliemay; Gallan, Andrew; Orsingher, Chiara; ...Witell, Lars; Zaki, Mohamed	2018	JOURNAL OF SERVICE MANAGEMENT		1.01 Articolo in rivista	-
13	Customer Satisfaction ed Eterogeneità delle Preferenze: Il Contributo dei Modelli Mistura	Montaguti E. ; Orsingher C.	2006	MERCATI E COMPETITIVITÀ		1.01 Articolo in rivista	-
14	Customers’ Emotions in Service Failure and Recovery: A Meta-Analysis	Sara Valentini, Chiara Orsingher, Alexandra Polyakova	2018			4.01 Contributo in Atti di convegno	-
15	Customers’ emotions in service failure and recovery: a meta-analysis	Valentini S.; Orsingher C.; Polyakova A.	2020	MARKETING LETTERS		1.01 Articolo in rivista	-
16	Customers’ Emotions in Service Failure and Recovery: a Meta-Analysis	Orsingher, Chiara; Valentini, Sara; Polyakova,	2017		Ayelet Gneezy, Vladas Griskevicius, and Patti Williams, Duluth,	4.02 Riassunto (Abstract)	-
17	Digital helpers as marketers: How anthropomorphized digital entities support customers	Gelbrich, Katja; Hagel, Julia; Orsingher, Chiara.	2017			4.01 Contributo in Atti di convegno	-
18	The Effect of blurbs on Consumers’ Response	Visentin, M.; Orsingher, C.	2014			4.01 Contributo in Atti di convegno	-
19	The effects of bloggers’ self-disclosure and information quality on consumer trust and purchase intentions	Orsingher, Chiara; Zammit, Alessandra; Polyakova, Alexandra	2015			4.01 Contributo in Atti di convegno	-
20	The Effects of Social Influencers’ Self-Disclosure and Information Quality on Consumer Trust	Chiara Orsingher; Alessandra Zammit	2018			4.01 Contributo in Atti di convegno	-

1
2
3