ORSINGHER, CHIARA

ORSINGHER, CHIARA  

DIPARTIMENTO DI SCIENZE AZIENDALI  

Docenti di ruolo di Ia fascia  

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Risultati 1 - 20 di 55 (tempo di esecuzione: 0.069 secondi).
Titolo Autore(i) Anno Periodico Editore Tipo File
Mobile applications (apps) as service provider actors Orsingher, Chiara; McColl‐Kennedy, Janet R.; Zaki, Mohamed; Green, Teegan; Varnfield, Marlien; Li..., Jane; Butten, Kaley; Titman, Jason; Hansen, David 2024-01-01 INTERNATIONAL JOURNAL OF CONSUMER STUDIES - 1.01 Articolo in rivista Manuscript+.pdf
Service Failure, Recovery and Complaint Handling orsingher 2023-01-01 - Edward Elgar Publishing. 2.05 Voce in dizionario o enciclopedia -
Recommender System Chatbot: The effect of Communication Style on Advice Adherence Novin Hashemi, Gabriele Pizzi, Virginia Vannucci, Chiara Orsingher 2022-01-01 - - 4.01 Contributo in Atti di convegno -
Service Failure and Complaints Management: An Overview Chiara Orsingher, Arne De Keyser, Dorottya Varga, Yves Van Vaerenbergh 2022-01-01 - Palgrave Macmillan Cham 2.01 Capitolo / saggio in libro -
Digital Technology as a Frontline Actor: Roles, Interactions, and Impact on Service Experience, McColl-Kennedy J., Orsingher, C, Green T, Ostrom A., Varnfield M, Zaki, Hansen D. Li J., Butten K...., Titman J. 2021-01-01 - - 4.01 Contributo in Atti di convegno -
Emotional support from a digital assistant in technology-mediated services: Effects on customer satisfaction and behavioral persistence Gelbrich, Katja; Hagel, Julia; Orsingher, Chiara 2021-01-01 INTERNATIONAL JOURNAL OF RESEARCH IN MARKETING - 1.01 Articolo in rivista 2021_Gelbrich_et_al._Emotional_support_from_a_digital_assistant.pdf
Regenerative Service Interactions: An Empirical Summary of Twenty Years of Service Rapport Research Van Vaerenbergh, Yves; Orsingher, Chiara; Garbas, Janina; Haager, S; Hottat, Eline; Larivière, Ba...rt; Zwienenberg, Thijs 2021-01-01 - - 4.02 Riassunto (Abstract) -
Can Empathic Technology Improve Consumer Life? An Analysis of Digital Assistants in Technology-Mediated Services orsingher, gelbrich Katja, Hagel Julia 2020-01-01 - - 4.01 Contributo in Atti di convegno -
Customers’ emotions in service failure and recovery: a meta-analysis Valentini S.; Orsingher C.; Polyakova A. 2020-01-01 MARKETING LETTERS - 1.01 Articolo in rivista Postprint+MKT+Letter.pdf
Frontline encounters of the AI kind: An evolved service encounter framework Robinson S.; Orsingher C.; Alkire L.; De Keyser A.; Giebelhausen M.; Papamichail K.N.; Shams P.; ...Temerak M.S. 2020-01-01 JOURNAL OF BUSINESS RESEARCH - 1.01 Articolo in rivista JBR_final_2_7_19_manuscript.pdf
Engaging customers through online and offline referral reward programs Wirtz, Jochen; Orsingher, Chiara*; Cho, Hichang 2019-01-01 EUROPEAN JOURNAL OF MARKETING - 1.01 Articolo in rivista -
The Service Recovery Journey: Conceptualization, Integration, and Directions for Future Research Van Vaerenbergh, Yves*; Varga, Dorottya; De Keyser, Arne; Orsingher, Chiara 2019-01-01 JOURNAL OF SERVICE RESEARCH - 1.01 Articolo in rivista The_Service_Recovery_Journey.pdf
Customer experience challenges: bringing together digital, physical and social realms Bolton, Ruth N.; McColl-Kennedy, Janet R.; Cheung, Lilliemay; Gallan, Andrew; Orsingher, Chiara; ...Witell, Lars; Zaki, Mohamed 2018-01-01 JOURNAL OF SERVICE MANAGEMENT - 1.01 Articolo in rivista -
Customers’ Emotions in Service Failure and Recovery: A Meta-Analysis Sara Valentini, Chiara Orsingher, Alexandra Polyakova 2018-01-01 - - 4.01 Contributo in Atti di convegno -
Psychological drivers of referral reward program effectiveness Orsingher, Chiara; Wirtz, Jochen 2018-01-01 THE JOURNAL OF SERVICES MARKETING - 1.01 Articolo in rivista -
The Effects of Social Influencers’ Self-Disclosure and Information Quality on Consumer Trust Chiara Orsingher;
Alessandra Zammit
2018-01-01 - - 4.01 Contributo in Atti di convegno -
The Service Recovery Journey (SRJ): Conceptualization, Integration and Directions for Future Research Yves Van Vaerenberg, Dorottya Varga, Arne De Keyser, Chiara Orsingher 2018-01-01 - - 4.01 Contributo in Atti di convegno -
Customers’ Emotions in Service Failure and Recovery: a Meta-Analysis Orsingher chiara, Valentini sara, Polyakova 2017-01-01 - Ayelet Gneezy, Vladas Griskevicius, and Patti Williams, Duluth, 4.02 Riassunto (Abstract) -
Digital helpers as marketers: How anthropomorphized digital entities support customers Gelbrich Katja, Hagel Julia, Orsingher Chiara. 2017-01-01 - - 4.01 Contributo in Atti di convegno -
How do you feel today? Managing patient emotions during health care experiences to enhance well-being McColl-Kennedy, Janet R; Danaher, Tracey S.; Gallan, Andrew S.; Orsingher, Chiara; Lervik-Olsen, ...Line; Verma, Rohit 2017-01-01 JOURNAL OF BUSINESS RESEARCH - 1.01 Articolo in rivista -