ORSINGHER, CHIARA
ORSINGHER, CHIARA
DIPARTIMENTO DI SCIENZE AZIENDALI
Docenti di ruolo di Ia fascia
Mobile applications (apps) as service provider actors
2024 Orsingher, Chiara; McColl‐Kennedy, Janet R.; Zaki, Mohamed; Green, Teegan; Varnfield, Marlien; Li, Jane; Butten, Kaley; Titman, Jason; Hansen, David
Service Failure, Recovery and Complaint Handling
2023 orsingher
Recommender System Chatbot: The effect of Communication Style on Advice Adherence
2022 Novin Hashemi, Gabriele Pizzi, Virginia Vannucci, Chiara Orsingher
Service Failure and Complaints Management: An Overview
2022 Orsingher, Chiara; De Keyser, Arne; Varga, Dorottya; Van Vaerenbergh, Yves
Digital Technology as a Frontline Actor: Roles, Interactions, and Impact on Service Experience,
2021 McColl-Kennedy J., Orsingher, C, Green T, Ostrom A., Varnfield M, Zaki, Hansen D. Li J., Butten K., Titman J.
Emotional support from a digital assistant in technology-mediated services: Effects on customer satisfaction and behavioral persistence
2021 Gelbrich, Katja; Hagel, Julia; Orsingher, Chiara
Regenerative Service Interactions: An Empirical Summary of Twenty Years of Service Rapport Research
2021 Van Vaerenbergh, Yves; Orsingher, Chiara; Garbas, Janina; Haager, S; Hottat, Eline; Larivière, Bart; Zwienenberg, Thijs
Can Empathic Technology Improve Consumer Life? An Analysis of Digital Assistants in Technology-Mediated Services
2020 orsingher, gelbrich Katja, Hagel Julia
Customers’ emotions in service failure and recovery: a meta-analysis
2020 Valentini S.; Orsingher C.; Polyakova A.
Frontline encounters of the AI kind: An evolved service encounter framework
2020 Robinson, S.; Orsingher, C.; Alkire, L.; De Keyser, A.; Giebelhausen, M.; Papamichail, K. N.; Shams, P.; Temerak, M. S.
Engaging customers through online and offline referral reward programs
2019 Wirtz, Jochen; Orsingher, Chiara*; Cho, Hichang
The Service Recovery Journey: Conceptualization, Integration, and Directions for Future Research
2019 Van Vaerenbergh, Yves*; Varga, Dorottya; De Keyser, Arne; Orsingher, Chiara
Customer experience challenges: bringing together digital, physical and social realms
2018 Bolton, Ruth N.; McColl-Kennedy, Janet R.; Cheung, Lilliemay; Gallan, Andrew; Orsingher, Chiara; Witell, Lars; Zaki, Mohamed
Customers’ Emotions in Service Failure and Recovery: A Meta-Analysis
2018 Sara Valentini, Chiara Orsingher, Alexandra Polyakova
Psychological drivers of referral reward program effectiveness
2018 Orsingher, Chiara; Wirtz, Jochen
The Effects of Social Influencers’ Self-Disclosure and Information Quality on Consumer Trust
2018 Chiara Orsingher; Alessandra Zammit
The Service Recovery Journey (SRJ): Conceptualization, Integration and Directions for Future Research
2018 Yves Van Vaerenberg, Dorottya Varga, Arne De Keyser, Chiara Orsingher
Customers’ Emotions in Service Failure and Recovery: a Meta-Analysis
2017 Orsingher chiara, Valentini sara, Polyakova
Digital helpers as marketers: How anthropomorphized digital entities support customers
2017 Gelbrich Katja, Hagel Julia, Orsingher Chiara.
How do you feel today? Managing patient emotions during health care experiences to enhance well-being
2017 McColl-Kennedy, Janet R; Danaher, Tracey S.; Gallan, Andrew S.; Orsingher, Chiara; Lervik-Olsen, Line; Verma, Rohit
| Titolo | Autore(i) | Anno | Periodico | Editore | Tipo | File |
|---|---|---|---|---|---|---|
| Mobile applications (apps) as service provider actors | Orsingher, Chiara; McColl‐Kennedy, Janet R.; Zaki, Mohamed; Green, Teegan; Varnfield, Marlien; Li..., Jane; Butten, Kaley; Titman, Jason; Hansen, David | 2024-01-01 | INTERNATIONAL JOURNAL OF CONSUMER STUDIES | - | 1.01 Articolo in rivista | Manuscript+.pdf |
| Service Failure, Recovery and Complaint Handling | orsingher | 2023-01-01 | - | Edward Elgar Publishing. | 2.05 Voce in dizionario o enciclopedia | - |
| Recommender System Chatbot: The effect of Communication Style on Advice Adherence | Novin Hashemi, Gabriele Pizzi, Virginia Vannucci, Chiara Orsingher | 2022-01-01 | - | - | 4.01 Contributo in Atti di convegno | - |
| Service Failure and Complaints Management: An Overview | Orsingher, Chiara; De Keyser, Arne; Varga, Dorottya; Van Vaerenbergh, Yves | 2022-01-01 | - | Palgrave Macmillan Cham | 2.01 Capitolo / saggio in libro | - |
| Digital Technology as a Frontline Actor: Roles, Interactions, and Impact on Service Experience, | McColl-Kennedy J., Orsingher, C, Green T, Ostrom A., Varnfield M, Zaki, Hansen D. Li J., Butten K...., Titman J. | 2021-01-01 | - | - | 4.01 Contributo in Atti di convegno | - |
| Emotional support from a digital assistant in technology-mediated services: Effects on customer satisfaction and behavioral persistence | Gelbrich, Katja; Hagel, Julia; Orsingher, Chiara | 2021-01-01 | INTERNATIONAL JOURNAL OF RESEARCH IN MARKETING | - | 1.01 Articolo in rivista | 2021_Gelbrich_et_al._Emotional_support_from_a_digital_assistant.pdf |
| Regenerative Service Interactions: An Empirical Summary of Twenty Years of Service Rapport Research | Van Vaerenbergh, Yves; Orsingher, Chiara; Garbas, Janina; Haager, S; Hottat, Eline; Larivière, Ba...rt; Zwienenberg, Thijs | 2021-01-01 | - | - | 4.02 Riassunto (Abstract) | - |
| Can Empathic Technology Improve Consumer Life? An Analysis of Digital Assistants in Technology-Mediated Services | orsingher, gelbrich Katja, Hagel Julia | 2020-01-01 | - | - | 4.01 Contributo in Atti di convegno | - |
| Customers’ emotions in service failure and recovery: a meta-analysis | Valentini S.; Orsingher C.; Polyakova A. | 2020-01-01 | MARKETING LETTERS | - | 1.01 Articolo in rivista | Postprint+MKT+Letter.pdf |
| Frontline encounters of the AI kind: An evolved service encounter framework | Robinson, S.; Orsingher, C.; Alkire, L.; De Keyser, A.; Giebelhausen, M.; Papamichail, K. N.; Sha...ms, P.; Temerak, M. S. | 2020-01-01 | JOURNAL OF BUSINESS RESEARCH | - | 1.01 Articolo in rivista | JBR_final_2_7_19_manuscript.pdf |
| Engaging customers through online and offline referral reward programs | Wirtz, Jochen; Orsingher, Chiara*; Cho, Hichang | 2019-01-01 | EUROPEAN JOURNAL OF MARKETING | - | 1.01 Articolo in rivista | - |
| The Service Recovery Journey: Conceptualization, Integration, and Directions for Future Research | Van Vaerenbergh, Yves*; Varga, Dorottya; De Keyser, Arne; Orsingher, Chiara | 2019-01-01 | JOURNAL OF SERVICE RESEARCH | - | 1.01 Articolo in rivista | The_Service_Recovery_Journey.pdf |
| Customer experience challenges: bringing together digital, physical and social realms | Bolton, Ruth N.; McColl-Kennedy, Janet R.; Cheung, Lilliemay; Gallan, Andrew; Orsingher, Chiara; ...Witell, Lars; Zaki, Mohamed | 2018-01-01 | JOURNAL OF SERVICE MANAGEMENT | - | 1.01 Articolo in rivista | - |
| Customers’ Emotions in Service Failure and Recovery: A Meta-Analysis | Sara Valentini, Chiara Orsingher, Alexandra Polyakova | 2018-01-01 | - | - | 4.01 Contributo in Atti di convegno | - |
| Psychological drivers of referral reward program effectiveness | Orsingher, Chiara; Wirtz, Jochen | 2018-01-01 | THE JOURNAL OF SERVICES MARKETING | - | 1.01 Articolo in rivista | - |
| The Effects of Social Influencers’ Self-Disclosure and Information Quality on Consumer Trust |
Chiara Orsingher; Alessandra Zammit |
2018-01-01 | - | - | 4.01 Contributo in Atti di convegno | - |
| The Service Recovery Journey (SRJ): Conceptualization, Integration and Directions for Future Research | Yves Van Vaerenberg, Dorottya Varga, Arne De Keyser, Chiara Orsingher | 2018-01-01 | - | - | 4.01 Contributo in Atti di convegno | - |
| Customers’ Emotions in Service Failure and Recovery: a Meta-Analysis | Orsingher chiara, Valentini sara, Polyakova | 2017-01-01 | - | Ayelet Gneezy, Vladas Griskevicius, and Patti Williams, Duluth, | 4.02 Riassunto (Abstract) | - |
| Digital helpers as marketers: How anthropomorphized digital entities support customers | Gelbrich Katja, Hagel Julia, Orsingher Chiara. | 2017-01-01 | - | - | 4.01 Contributo in Atti di convegno | - |
| How do you feel today? Managing patient emotions during health care experiences to enhance well-being | McColl-Kennedy, Janet R; Danaher, Tracey S.; Gallan, Andrew S.; Orsingher, Chiara; Lervik-Olsen, ...Line; Verma, Rohit | 2017-01-01 | JOURNAL OF BUSINESS RESEARCH | - | 1.01 Articolo in rivista | - |