ORSINGHER, CHIARA

ORSINGHER, CHIARA  

DIPARTIMENTO DI SCIENZE AZIENDALI  

Docenti di ruolo di Ia fascia  

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Risultati 1 - 20 di 50 (tempo di esecuzione: 0.037 secondi).
Titolo Autore(i) Anno Periodico Editore Tipo File
A Meta-Analysis of Relationships Linking Service Failure Attributions to Customer Outcomes Y. Van Vaerenbergh;C. Orsingher;I. Vermeir;B. Lariviere 2014-01-01 JOURNAL OF SERVICE RESEARCH - 1.01 Articolo in rivista -
A meta-analysis of satisfaction with complaint handling in services C. Orsingher; M.De Angelis; S.Valentini 2007-01-01 - s.n 4.01 Contributo in Atti di convegno -
A meta-analysis of satisfaction with complaint handling in services C.Orsingher; S.Valentini;M. De Angelis 2010-01-01 JOURNAL OF THE ACADEMY OF MARKETING SCIENCE - 1.01 Articolo in rivista -
An empirical rewiew of satisfaction with complaint handling De Angelis M.; Valentini S.; Orsingher C. 2007-01-01 - s.n 4.01 Contributo in Atti di convegno -
Antecedents and Consequences of Service Recovery Process in Experimental Studies: a Meta Analysis G. Pizzi; E.Forti; L. Pareschi; C. Orsingher 2008-01-01 - s.n 4.01 Contributo in Atti di convegno -
Assessing Quality in European Higher Education Institutions. Dissemination, Methods and Procedures C. Orsingher 2006-01-01 - Physica-Verlag-Springer Verlag 3.02 Curatela -
The Bright and The Dark Side of Referral Reward Programs Wirtz Jochen ; Orsingher Chiara 2016-01-01 - - 4.01 Contributo in Atti di convegno -
Building on the past: advancing theory in services through meta-analysis Orsingher, Chiara; Hogreve, Jens; Ordanini, Andrea 2016-01-01 JOURNAL OF SERVICE MANAGEMENT - 1.01 Articolo in rivista -
Can Empathic Technology Improve Consumer Life? An Analysis of Digital Assistants in Technology-Mediated Services orsingher, gelbrich Katja, Hagel Julia 2020-01-01 - - 4.01 Contributo in Atti di convegno -
Consumer (goal) satisfaction: A means-ends chain approach C. Orsingher; G.L. Marzocchi; S. Valentini 2011-01-01 PSYCHOLOGY & MARKETING - 1.01 Articolo in rivista -
La costituzione del gruppo Coin C. Orsingher; F.M. Barbini 2004-01-01 - Bononia University Press 2.01 Capitolo / saggio in libro -
Customer experience challenges: bringing together digital, physical and social realms Bolton, Ruth N.; McColl-Kennedy, Janet R.; Cheung, Lilliemay; Gallan, Andrew; Orsingher, Chiara; ...Witell, Lars; Zaki, Mohamed 2018-01-01 JOURNAL OF SERVICE MANAGEMENT - 1.01 Articolo in rivista -
Customer Satisfaction ed Eterogeneità delle Preferenze: Il Contributo dei Modelli Mistura Montaguti E. ; Orsingher C. 2006-01-01 MERCATI E COMPETITIVITÀ - 1.01 Articolo in rivista -
Customers’ Emotions in Service Failure and Recovery: a Meta-Analysis Orsingher chiara, Valentini sara, Polyakova 2017-01-01 - Ayelet Gneezy, Vladas Griskevicius, and Patti Williams, Duluth, 4.02 Riassunto (Abstract) -
Customers’ emotions in service failure and recovery: a meta-analysis Valentini S.; Orsingher C.; Polyakova A. 2020-01-01 MARKETING LETTERS - 1.01 Articolo in rivista -
Customers’ Emotions in Service Failure and Recovery: A Meta-Analysis Sara Valentini, Chiara Orsingher, Alexandra Polyakova 2018-01-01 - - 4.01 Contributo in Atti di convegno -
Digital helpers as marketers: How anthropomorphized digital entities support customers Gelbrich Katja, Hagel Julia, Orsingher Chiara. 2017-01-01 - - 4.01 Contributo in Atti di convegno -
Digital Technology as a Frontline Actor: Roles, Interactions, and Impact on Service Experience, McColl-Kennedy J., Orsingher, C, Green T, Ostrom A., Varnfield M, Zaki, Hansen D. Li J., Butten K...., Titman J. 2021-01-01 - - 4.01 Contributo in Atti di convegno -
The Effect of blurbs on Consumers’ Response Visentin, M.; Orsingher, C. 2014-01-01 - - 4.01 Contributo in Atti di convegno -
The effects of bloggers’ self-disclosure and information quality on consumer trust and purchase intentions Orsingher Chiara, Zammit Alessandra, Polyakova Alexandra 2015-01-01 - - 4.01 Contributo in Atti di convegno -