Sfoglia per Autore
An empirical study of SERVQUALs dimensionality
1998 Llosa S.; Chandon J.-L.; Orsingher C.
Hierarchical representation of satisfactory consumer service experience
2003 Orsingher C.; Marzocchi G.L.
La costituzione del gruppo Coin
2004 C. Orsingher; F.M. Barbini
Parcours hierarchiques de satisfaction des consommateurs de services
2004 MARZOCCHI G.; ORSINGHER C.; VALENTINI S.
Assessing Quality in European Higher Education Institutions. Dissemination, Methods and Procedures
2006 C. Orsingher
Un’analisi delle esperienze di servizio soddisfacenti attraverso la Critical Incident Technique
2006 P.Eiglier; S.Llosa; C. Orsingher
Customer Satisfaction ed Eterogeneità delle Preferenze: Il Contributo dei Modelli Mistura
2006 Montaguti E. ; Orsingher C.
Le script de service fondements du concept et application au marketing des services
2006 C. Orsingher
Words, Words, mere words? An analysis of service customers' perception of evaluative concepts
2006 F. Dano; S. Llosa; C.Orsingher;
Generalisation about satisfaction with complaint handling in services
2007 C. Orsingher; M. DeAngelis ; S. Valentini
An empirical rewiew of satisfaction with complaint handling
2007 De Angelis M.; Valentini S.; Orsingher C.
A meta-analysis of satisfaction with complaint handling in services
2007 C. Orsingher; M.De Angelis; S.Valentini
Antecedents and Consequences of Service Recovery Process in Experimental Studies: a Meta Analysis
2008 G. Pizzi; E.Forti; L. Pareschi; C. Orsingher
The temporal pattern of customer satisfaction: a construal-level approach
2009 G. Pizzi; G.L. Marzocchi; C. Orsingher; A. Zammit
The temporal pattern of customer satisfaction: a construal-level approach
2010 G. Pizzi; C. Orsingher; G.L. Marzocchi; A. Zammit
Why does the way you evaluate a service depends on when you evaluate it
2010 G. Pizzi; G.L. Marzocchi; C. Orsingher; A. Zammit
A meta-analysis of satisfaction with complaint handling in services
2010 C.Orsingher; S.Valentini;M. De Angelis
A meta-analytic assessment of the effects of perceived justice and emotional response in service recovery situations
2011 Valentini S.; Orsingher C.; De Angelis M.
Consumer (goal) satisfaction: A means-ends chain approach
2011 C. Orsingher; G.L. Marzocchi; S. Valentini
Metaperception and the Effectiveness of Referral Reward Programs
2012 Wirtz Jochen, Orsingher Chiara, Tambyah Siok
| Titolo | Autore(i) | Anno | Periodico | Editore | Tipo | File |
|---|---|---|---|---|---|---|
| An empirical study of SERVQUALs dimensionality | Llosa S.; Chandon J.-L.; Orsingher C. | 1998-01-01 | THE SERVICE INDUSTRIES JOURNAL | - | 1.01 Articolo in rivista | - |
| Hierarchical representation of satisfactory consumer service experience | Orsingher C.; Marzocchi G.L. | 2003-01-01 | INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT | - | 1.01 Articolo in rivista | - |
| La costituzione del gruppo Coin | C. Orsingher; F.M. Barbini | 2004-01-01 | - | Bononia University Press | 2.01 Capitolo / saggio in libro | - |
| Parcours hierarchiques de satisfaction des consommateurs de services | MARZOCCHI G.; ORSINGHER C.; VALENTINI S. | 2004-01-01 | - | AFM | 4.01 Contributo in Atti di convegno | - |
| Assessing Quality in European Higher Education Institutions. Dissemination, Methods and Procedures | C. Orsingher | 2006-01-01 | - | Physica-Verlag-Springer Verlag | 3.02 Curatela | - |
| Un’analisi delle esperienze di servizio soddisfacenti attraverso la Critical Incident Technique | P.Eiglier; S.Llosa; C. Orsingher | 2006-01-01 | MERCATI E COMPETITIVITÀ | - | 1.01 Articolo in rivista | - |
| Customer Satisfaction ed Eterogeneità delle Preferenze: Il Contributo dei Modelli Mistura | Montaguti E. ; Orsingher C. | 2006-01-01 | MERCATI E COMPETITIVITÀ | - | 1.01 Articolo in rivista | - |
| Le script de service fondements du concept et application au marketing des services | C. Orsingher | 2006-01-01 | RECHERCHE ET APPLICATIONS EN MARKETING | - | 1.01 Articolo in rivista | - |
| Words, Words, mere words? An analysis of service customers' perception of evaluative concepts | F. Dano; S. Llosa; C.Orsingher; | 2006-01-01 | THE QUALITY MANAGEMENT JOURNAL | - | 1.01 Articolo in rivista | - |
| Generalisation about satisfaction with complaint handling in services | C. Orsingher; M. DeAngelis ; S. Valentini | 2007-01-01 | - | s.n | 4.01 Contributo in Atti di convegno | - |
| An empirical rewiew of satisfaction with complaint handling | De Angelis M.; Valentini S.; Orsingher C. | 2007-01-01 | - | s.n | 4.01 Contributo in Atti di convegno | - |
| A meta-analysis of satisfaction with complaint handling in services | C. Orsingher; M.De Angelis; S.Valentini | 2007-01-01 | - | s.n | 4.01 Contributo in Atti di convegno | - |
| Antecedents and Consequences of Service Recovery Process in Experimental Studies: a Meta Analysis | G. Pizzi; E.Forti; L. Pareschi; C. Orsingher | 2008-01-01 | - | s.n | 4.01 Contributo in Atti di convegno | - |
| The temporal pattern of customer satisfaction: a construal-level approach | G. Pizzi; G.L. Marzocchi; C. Orsingher; A. Zammit | 2009-01-01 | - | Helfer &Nicolas (eds.) Proceedings- 38th EMAC | 4.01 Contributo in Atti di convegno | - |
| The temporal pattern of customer satisfaction: a construal-level approach | G. Pizzi; C. Orsingher; G.L. Marzocchi; A. Zammit | 2010-01-01 | - | sine nomine | 4.01 Contributo in Atti di convegno | - |
| Why does the way you evaluate a service depends on when you evaluate it | G. Pizzi; G.L. Marzocchi; C. Orsingher; A. Zammit | 2010-01-01 | - | Suzanne C. Beckmann, Torsten Ringberg, Thomas Ritt | 4.01 Contributo in Atti di convegno | - |
| A meta-analysis of satisfaction with complaint handling in services | C.Orsingher; S.Valentini;M. De Angelis | 2010-01-01 | JOURNAL OF THE ACADEMY OF MARKETING SCIENCE | - | 1.01 Articolo in rivista | - |
| A meta-analytic assessment of the effects of perceived justice and emotional response in service recovery situations | Valentini S.; Orsingher C.; De Angelis M. | 2011-01-01 | - | European Marketing Academy (EMAC) - University of Ljubljana | 2.01 Capitolo / saggio in libro | - |
| Consumer (goal) satisfaction: A means-ends chain approach | C. Orsingher; G.L. Marzocchi; S. Valentini | 2011-01-01 | PSYCHOLOGY & MARKETING | - | 1.01 Articolo in rivista | - |
| Metaperception and the Effectiveness of Referral Reward Programs | Wirtz Jochen, Orsingher Chiara, Tambyah Siok | 2012-01-01 | - | - | 4.01 Contributo in Atti di convegno | - |
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