Public libraries as social infrastructures: libraries’ response to the COVID crisis in the Emilia-Romagna region

The research investigates the response of public libraries to the COVID crisis in the Emilia-Romagna region (Italy). Group interviews were conducted involving 36 librarians from the 9 provinces of the Region, using the ethnographic methodology of "deep hanging out". Results show the resilience of public libraries during the crisis; the importance of libraries as social infrastructure beyond the services they provide, highlighting how the digital divide has affected the demand for the libraries' services; the need to implement librarian communication and digitization skills, as well as a lack of consistent support from the Region were noted. The first section of the paper provides framework over cultural institutions and the COVID crisis. The second introduces the methodology for the sample choice and for conducting the interviews. The third section presents findings from the interviews. The fourth section presents conclusive remarks and policy indications for the support of public libraries.