On Engaging Communities in Smart Societies: Crowdsourcing, Gamification, and Participatory Design for Accessible, Sustainable, and Safer Urban Mobility

Smart Cities aim to improve urban life by making cities more accessible, sustainable, and safer. From this concept emerged the idea of smart society. In smart societies, pervasive and innovative technologies and data are exploited to enhance society’s overall functioning and well-being. In this context, smart mobility plays a relevant role. This chapter aims to present three case studies, developed as a proof-of-concept (PoC), in the context of sustainable and accessible urban mobility. In comparing them, different dimensions of interest will be considered, such as (i) the community of interest, (ii) the design process, (iii) the exploited technologies, and (iv) the engagement strategies. Ultimately, some final remarks are presented, discussing the relevance of actively engaging communities in creating smart services for our cities and society.