Scholars conceptualized the role of Corporate Digital Responsibility (CDR) to emphasize the ethical issues unique to the digital context by pushing all the actors involved in developing and integrating digital technologies and related data processing to act ethically and responsibly. However, how to apply AI services more ethically and develop AI equipped with moral/ethical intelligence are still open questions.Accordingly, this paper aims to understand the managerial applications and tools of Corporate Digital Responsibility (CDR) in AI retail service automation to identify the CDR value for consumers and retail managers. We link the five AI intelligence types (verbal-linguistic, logic-mathematical, visual-spatial, social, and speed-processing) to CDR strategies to produce value for retailers and consumers. Specifically, we define intelligent retail service automation, emphasizing actions, tools, and (privacy) concerns, and discuss the role of CDR in AI for intelligent retail service by developing the new concept of Artificial Intelligence Responsibility in Retail Service Automation (AIRRSA). Finally, we provide implications for scholars, managers, and policy-makers while proposing future challenges.

“With great power comes great responsibility”: Exploring the role of Corporate Digital Responsibility (CDR) for Artificial Intelligence Responsibility in Retail Service Automation (AIRRSA) / Daniele Scarpi; Eleonora Pantano. - In: ORGANIZATIONAL DYNAMICS. - ISSN 0090-2616. - STAMPA. - Special Issue: Corporate Digital Responsibility - Guest Editor Jochen Wirtz:(In stampa/Attività in corso), pp. 1-10. [10.1016/j.orgdyn.2024.101030]

“With great power comes great responsibility”: Exploring the role of Corporate Digital Responsibility (CDR) for Artificial Intelligence Responsibility in Retail Service Automation (AIRRSA)

Daniele Scarpi
;
In corso di stampa

Abstract

Scholars conceptualized the role of Corporate Digital Responsibility (CDR) to emphasize the ethical issues unique to the digital context by pushing all the actors involved in developing and integrating digital technologies and related data processing to act ethically and responsibly. However, how to apply AI services more ethically and develop AI equipped with moral/ethical intelligence are still open questions.Accordingly, this paper aims to understand the managerial applications and tools of Corporate Digital Responsibility (CDR) in AI retail service automation to identify the CDR value for consumers and retail managers. We link the five AI intelligence types (verbal-linguistic, logic-mathematical, visual-spatial, social, and speed-processing) to CDR strategies to produce value for retailers and consumers. Specifically, we define intelligent retail service automation, emphasizing actions, tools, and (privacy) concerns, and discuss the role of CDR in AI for intelligent retail service by developing the new concept of Artificial Intelligence Responsibility in Retail Service Automation (AIRRSA). Finally, we provide implications for scholars, managers, and policy-makers while proposing future challenges.
In corso di stampa
“With great power comes great responsibility”: Exploring the role of Corporate Digital Responsibility (CDR) for Artificial Intelligence Responsibility in Retail Service Automation (AIRRSA) / Daniele Scarpi; Eleonora Pantano. - In: ORGANIZATIONAL DYNAMICS. - ISSN 0090-2616. - STAMPA. - Special Issue: Corporate Digital Responsibility - Guest Editor Jochen Wirtz:(In stampa/Attività in corso), pp. 1-10. [10.1016/j.orgdyn.2024.101030]
Daniele Scarpi; Eleonora Pantano
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11585/954182
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