La corretta indicazione dei prezzi e le clausole contrattuali abusive nell’acquisto online dei biglietti aerei

The Court reinstates the obligation for air companies not only to indicate the final price, including taxes, airport rights and supplements, but also to clarify the amounts due by clients for taxes, airport rights or other supplements, without having the possibility to include such elements in the passengers’ tariff. The arguments of the Court are based, on the literal regulatory framework as well as on the general principle of transparency that rules the relationship between professionals and consumers and on the consequent information obligations, which are particularly strict, when the contractual relationship is a distance contract.