Le emozioni nel lavoro o il lavoro delle emozioni? Un'analisi sul ruolo delle emozioni nelle pratiche professionali in ambito ospedaliero

The organisational, socio-technical and cultural changes that are affecting the health sector naturally also involve the occupational world and the health professions. Among the various changes in the socio-health ecosystem, there are also experiences from a relational point of view, placing the world of the health professions in the so-called affective turn (Leys, 2011). The role of emotions is therefore increasingly decisive, both when they are expressed and when they are latent, to interrogate and analyse the work of health professionals. At the same time, this (positive) emotional turn and the so-called feeling rules could also lead workers (differentially) to experience a kind of burnout or in other cases forms of cynicism and detachment that can be detrimental to both professional identity and patients. The article aims to analyse these aspects through a qualitative investigation conducted within three complex facilities belonging to the Rizzoli Orthopaedic Institute.