Re-organizing the service-delivery machine in a “post-NPM” era: A shopping-basket approach?

We investigate how the reorganization of the service-delivery “machine” is resulting in a hybridization of NPM and post-NPM principles. We compare reform trajectories in Italy and Spain to illustrate and interpret the combination of reorganization recipes that, from both the provision and production sides, affected service delivery; and how the NPM and post-NPM principles have been followed. Our analysis of how organizational structures for public service delivery have been reformed shows that reformers are increasingly induced to adopt a shopping-basket approach, leading them to use different, mix menus and ingredients to create recipes that are better suited to domestic tastes.