Tech to Organization. Assessing and designing technology adoption with design thinking

This article explores the adaptation of design thinking for technology adoption projects, focusing on its role in assessing technology value within organizations and designing fitting applications (i.e., products, services, processes, or systems that use the technology). Through a case study conducted at a European Design Factory, we investigated seven technology adoption projects managed with design thinking processes. Our results validate an exploratory framework called “Tech to Organization”, an adapted design thinking process tailored to technology adoption projects, along with five purpose-built tools to tackle such projects. This research provides managers and designers with a structured approach to managing the complexities of technology adoption.