Bending and Bouncing Back Traits of Resilience in Hospitality Firms

This paper explores the impact of the COVID-19 pandemic on the hospitality industry. The study adopts the concept of organizational resilience to investigate how hotel managers in Rimini, a renowned Italian coastal tourism destination, managed their businesses and labor force after the pandemic outbreak. The analysis is based on a survey of 143 hotel managers conducted just before summer 2020, and examines the changes in services provided, management practices, and labor force employed compared to the previous year. The paper contributes to the debate on organizational resilience and the factors shaping firms’ reactions to the pandemic.