L’Intelligenza artificiale nei musei: uno studio esplorativo sullo stato dell’arte in Italia

The paper presents the results of the first year of three-year research that aims to build and test an Artificial Intelligence (AI) prototype to impact on participatory and inclusive practices of the museum audiences and increa- se the attractiveness of collections and their use. After an initial theoretical study that frames the international debate, the exploratory study, involving 153 Italian museum institutions, is presented. The goal is to explore the knowledge and use of AI technologies and learn about present and future use opportunities. Starting from the results, future research developmen- ts are oriented towards the analysis of the pedagogical and participatory dimensions of the IA technologies design in the museums. A specific attention will be given to the customization of the user experience and the training of museum professionals.