This paper reports on empirical research based on two software products. The research goal is to ascertain the impact of the adoption of a reuse policy on customer satisfaction. The results show that when a systematic reuse policy is implemented, such as the adoption of a domain specific library: reuse is significantly positively correlated with customer satisfaction; and there is a significant increase in customer satisfaction. The results have been extended to the underlying populations, supposed normal.
Succi G, Benedicenti L, Vernazza T (2001). Analysis of the effects of software reuse on customer satisfaction in an RPG Environment. IEEE TRANSACTIONS ON SOFTWARE ENGINEERING, 27, 473-479.
Analysis of the effects of software reuse on customer satisfaction in an RPG Environment
Succi G;
2001
Abstract
This paper reports on empirical research based on two software products. The research goal is to ascertain the impact of the adoption of a reuse policy on customer satisfaction. The results show that when a systematic reuse policy is implemented, such as the adoption of a domain specific library: reuse is significantly positively correlated with customer satisfaction; and there is a significant increase in customer satisfaction. The results have been extended to the underlying populations, supposed normal.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
