Developing Business Process Monitoring Probes to Enhance Organization Control

This work present business process monitoring agents we developed called Probes. Probes enable to control the process performance aligning it to the company’s strategic goals. Probes offer a real time monitoring of the strategic goals achievement, also increasing the understanding of the company activities. In this paper Probes are applied to a practical case of a bus company. Probes were developed and deployed into the company ERP system and determined a significant change in the strategy of the company and a corresponding enhancement of the performances of a critical business process.