This work present business process monitoring agents we developed called Probes. Probes enable to control the process performance aligning it to the company’s strategic goals. Probes offer a real time monitoring of the strategic goals achievement, also increasing the understanding of the company activities. In this paper Probes are applied to a practical case of a bus company. Probes were developed and deployed into the company ERP system and determined a significant change in the strategy of the company and a corresponding enhancement of the performances of a critical business process.
Developing Business Process Monitoring Probes to Enhance Organization Control / Mulazzani F; Russo B; Succi G. - STAMPA. - (2009), pp. 456-466. (Intervento presentato al convegno 11th International Conference on Enterprise Information Systems (ICEIS 2009) tenutosi a Milan, Italy nel May).
Developing Business Process Monitoring Probes to Enhance Organization Control
Succi G
2009
Abstract
This work present business process monitoring agents we developed called Probes. Probes enable to control the process performance aligning it to the company’s strategic goals. Probes offer a real time monitoring of the strategic goals achievement, also increasing the understanding of the company activities. In this paper Probes are applied to a practical case of a bus company. Probes were developed and deployed into the company ERP system and determined a significant change in the strategy of the company and a corresponding enhancement of the performances of a critical business process.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
