The increasing interest in various types of conversational interfaces has been supported by a progressive standardization of the technological frameworks used to build them. However, the landscape of available methodological frameworks for designing conversations is much more fragmented. We propose a highly generalizable methodology for designing conversational flows rooted in a functionalist-pragmatics perspective, with an explicit adherence to a conversationalist approach. In parallel, we elaborate a practical-procedural workflow for undertaking chatbots projects in which we situate the theoretical starting point. At last, we elaborate a general case- study on which we transpose the identified approach in Italian language and using one of the most authoritative NLU platforms.

Toward a linguistically grounded dialog model for chatbot design

Tamburini, Fabio
2021

Abstract

The increasing interest in various types of conversational interfaces has been supported by a progressive standardization of the technological frameworks used to build them. However, the landscape of available methodological frameworks for designing conversations is much more fragmented. We propose a highly generalizable methodology for designing conversational flows rooted in a functionalist-pragmatics perspective, with an explicit adherence to a conversationalist approach. In parallel, we elaborate a practical-procedural workflow for undertaking chatbots projects in which we situate the theoretical starting point. At last, we elaborate a general case- study on which we transpose the identified approach in Italian language and using one of the most authoritative NLU platforms.
Dall’Acqua, Anna; Tamburini, Fabio
File in questo prodotto:
File Dimensione Formato  
IJCOL_7_1_10_dell_acqua_and_tamburini.pdf

accesso aperto

Descrizione: Articolo
Tipo: Versione (PDF) editoriale
Licenza: Licenza per Accesso Aperto. Creative Commons Attribuzione - Non commerciale - Non opere derivate (CCBYNCND)
Dimensione 676.76 kB
Formato Adobe PDF
676.76 kB Adobe PDF Visualizza/Apri

I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.

Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11585/858034
Citazioni
  • ???jsp.display-item.citation.pmc??? ND
  • Scopus ND
  • ???jsp.display-item.citation.isi??? ND
social impact