The present work aims at bringing about an empirical analysis of the inbound tourism market in Italy, from the perspective of the individual tourist. We analyze more than a million satisfaction judgments, retrieved from the extensive survey by the Central Bank of Italy, spanning the period 1997-2013, focusing on the visitors' socio-demographic and trip-related characteristics Moreover, following the Multi-Attribute Level approach and the Importance-Performance interpretative framework, satisfaction is proposed as a measure to evaluate tourism areas' attractiveness and the performances of destinations' assets.
Guizzardi, A., Stacchini, A. (2017). Inbound Tourists in Italy: An Analysis of Individual Satisfaction in the Main Italian Destinations. ALMATOURISM, 8(7), 198-216 [10.6092/issn.2036-5195/6769].
Inbound Tourists in Italy: An Analysis of Individual Satisfaction in the Main Italian Destinations
Guizzardi, A;Stacchini, A
2017
Abstract
The present work aims at bringing about an empirical analysis of the inbound tourism market in Italy, from the perspective of the individual tourist. We analyze more than a million satisfaction judgments, retrieved from the extensive survey by the Central Bank of Italy, spanning the period 1997-2013, focusing on the visitors' socio-demographic and trip-related characteristics Moreover, following the Multi-Attribute Level approach and the Importance-Performance interpretative framework, satisfaction is proposed as a measure to evaluate tourism areas' attractiveness and the performances of destinations' assets.| File | Dimensione | Formato | |
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