The present work aims at bringing about an empirical analysis of the inbound tourism market in Italy, from the perspective of the individual tourist. We analyze more than a million satisfaction judgments, retrieved from the extensive survey by the Central Bank of Italy, spanning the period 1997-2013, focusing on the visitors' socio-demographic and trip-related characteristics Moreover, following the Multi-Attribute Level approach and the Importance-Performance interpretative framework, satisfaction is proposed as a measure to evaluate tourism areas' attractiveness and the performances of destinations' assets.

Inbound Tourists in Italy: An Analysis of Individual Satisfaction in the Main Italian Destinations

Guizzardi, A;Stacchini, A
2017

Abstract

The present work aims at bringing about an empirical analysis of the inbound tourism market in Italy, from the perspective of the individual tourist. We analyze more than a million satisfaction judgments, retrieved from the extensive survey by the Central Bank of Italy, spanning the period 1997-2013, focusing on the visitors' socio-demographic and trip-related characteristics Moreover, following the Multi-Attribute Level approach and the Importance-Performance interpretative framework, satisfaction is proposed as a measure to evaluate tourism areas' attractiveness and the performances of destinations' assets.
Guizzardi, A; Stacchini, A
File in questo prodotto:
Eventuali allegati, non sono esposti

I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.

Utilizza questo identificativo per citare o creare un link a questo documento: http://hdl.handle.net/11585/846117
 Attenzione

Attenzione! I dati visualizzati non sono stati sottoposti a validazione da parte dell'ateneo

Citazioni
  • ???jsp.display-item.citation.pmc??? ND
  • Scopus ND
  • ???jsp.display-item.citation.isi??? 4
social impact