Compensation for denied boarding applies also to cases relating to operational problems

In the examined reference for a preliminary ruling, the ECJ clarified that the concept of denied boarding refers not only to cases of overbooking but also to those concerning different grounds like operational reasons. The Court pointed out that limiting the scope of denied boarding exclusively to cases of overbooking would have the practical effect of substantially reducing the protection afforded to passengers, denying them the due protection in similar situations where they are not responsible.