ICT and Innovation in the Public Sector: European Studies in the Making of E-Government

This book offers fresh and original perspectives on the emerging institutional landscape of the Internet-based public services. The contributing chapters investigate, empirically and theoretically, the multiple development paths that characterize the adoption of ICT in public-sector bureaucracy. Reporting on recent European development experiences in the area of justice, it throws light on how ICT shapes the institutions of public sector, and, conversely, it shows how the normative rules and the institutional structures of the bureaucracy constrain and channel the design of the new technologies.