The paper aims at examining the possibilities of enhancing the higher education process using quality tools, from the perspective of the number of passing exams, after introducing the Bologna process. Analog economic practice, which gave significant results in the late 20th and early 21st century using the methods for quality improvement, the same can be applied in the context of higher education system. One of the goals is modernization of the teaching process by introducing e-learning. Several quality tools are used, such as: Pareto analysis, Statistical Process Control and Ishikawa diagram. After defining defects (seven basic types of waste) that have negative influence on the final quality evaluation of higher education and how these defects can be eliminated, the Pareto analysis is done, which is used for establishing a vital minority of the exams that are critical for examination. SPC analysis is performed on the exams that are classified as vital minority in Pareto analysis. Ishikawa diagram is applied in order to find the causes that effect on small number of passed exams. Keywords: Pareto
Milosavljevic, P., Pavlovic, D., Rajic, M., Pavlovic, A., Fragassa, C. (2018). IMPLEMENTATION OF QUALITY TOOLS IN HIGHER EDUCATION PROCESS. INTERNATIONAL JOURNAL OF CONTINUING ENGINEERING EDUCATION & LIFELONG LEARNING, 28(1), 24-36 [10.1504/IJCEELL.2018.10010631].
IMPLEMENTATION OF QUALITY TOOLS IN HIGHER EDUCATION PROCESS
Pavlovic, Ana;Fragassa, Cristiano
2018
Abstract
The paper aims at examining the possibilities of enhancing the higher education process using quality tools, from the perspective of the number of passing exams, after introducing the Bologna process. Analog economic practice, which gave significant results in the late 20th and early 21st century using the methods for quality improvement, the same can be applied in the context of higher education system. One of the goals is modernization of the teaching process by introducing e-learning. Several quality tools are used, such as: Pareto analysis, Statistical Process Control and Ishikawa diagram. After defining defects (seven basic types of waste) that have negative influence on the final quality evaluation of higher education and how these defects can be eliminated, the Pareto analysis is done, which is used for establishing a vital minority of the exams that are critical for examination. SPC analysis is performed on the exams that are classified as vital minority in Pareto analysis. Ishikawa diagram is applied in order to find the causes that effect on small number of passed exams. Keywords: ParetoI documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
