This study considers equity sensitivity, emotional labor and organizational commitment as three important variables that play a critical role among sales and service providers at a bank and the effect these variables ultimately have on corporate performance. Using an equity theory perspective, research hypotheses linking the various constructs are formulated. Data are collected from sales and service managers at a community bank and partial aggregation followed by structural equation modeling is used to test the hypotheses. Results are reported, implications to a bank’s talent strategy are drawn, limitations are noted and directions for future research are indicated.

Joseph, V., Albert, C., Pitt, L.F. (2014). Elements of a talent strategy for effective relationship building: A study among bank sales and service managers. JOURNAL OF FINANCIAL SERVICES MARKETING, 19(2), 118-131 [10.1057/fsm.2014.14].

Elements of a talent strategy for effective relationship building: A study among bank sales and service managers

Albert Caruana;
2014

Abstract

This study considers equity sensitivity, emotional labor and organizational commitment as three important variables that play a critical role among sales and service providers at a bank and the effect these variables ultimately have on corporate performance. Using an equity theory perspective, research hypotheses linking the various constructs are formulated. Data are collected from sales and service managers at a community bank and partial aggregation followed by structural equation modeling is used to test the hypotheses. Results are reported, implications to a bank’s talent strategy are drawn, limitations are noted and directions for future research are indicated.
2014
Joseph, V., Albert, C., Pitt, L.F. (2014). Elements of a talent strategy for effective relationship building: A study among bank sales and service managers. JOURNAL OF FINANCIAL SERVICES MARKETING, 19(2), 118-131 [10.1057/fsm.2014.14].
Joseph, Vella; Albert, Caruana; Pitt, Leyland F.
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11585/385126
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