Knowledge, Learning, Memory and Feedback Loops within Organizations

In this paper I propose a model to represent the organizational learning process at group level. In the first part of the work I set up an analytical framework starting from the variety of research purposes and epistemological premises peculiar of the multidiscipline context in which scholars study cognitive activities of collective agents. In this theoretical ground it is possible to deduce from literature and from empirical contexts an architectural proposal for the representation of the group learning process. According to this architecture, a group within an organization, herein intended as reified into firm, uses heuristics while performing cognitive activities activated from a market feedback different from what it was expected. The structure of the learning process following the perceived gap between measured and desired feedback, suggests a strong analogy with greedy structures of some heuristics in artificial intelligence, and starts methodological consideration on the simulation of the whole process.