Empirical evidences on maintenance management in the Italian manufacturing and process sector

This paper provides an overview and a discussion of the main results of the first annual research of the Observatory on Technologies and Services for Maintenance of the School of Management of Politecnico di Milano. These results have been achieved through the creation of a collaborative network of Italian universities, sharing the objectives of the research. The research aimed at studying maintenance management in terms of strategy, business model and processes: these three layers helped organizing the analysis of the empirical evidences gathered from field, so envisioning commonalities and differences currently observed in a wide sample of Italian companies. As outcome, it is now possible to present the first insights on the state of the art of maintenance management of industrial plants in the manufacturing and process sector.