Innovating Healthcare Operations: Lessons from a micro-level investigation

The innovation of Healthcare operations requires practitioners’ involvement in the generation, promotion and implementation of novel practices. Practitioners, in fact, are the crucial possessors of the expert knowledge about the needs, opportunities and feasibility of innovation. What affects professionals’ innovative work behaviour is however a matter of concern. Our study addresses this gap by proposing a model which tests the linkage between knowledge assets and individual employees’ innovative work behavior. Results provide empirical support of (a) the differentiated impact of knowledge assets on different forms of knowledge sharing behaviors and innovative behavior; (b) the mediation operated by psychological safety and (c) the appropriateness in studying knowledge sharing and innovative work behavior as composite constructs.