Background: Being self-aware is particularly important for healthcare professionals who need to manage their affective and behavioural self in order to engage effectively in therapeutic relationships. This study investigates how self-awareness about communication and counselling skills can be related to individual characteristics such as emotional intelligence (EI), optimism, and self-efficacy. Methods: 228 healthcare professionals (doctors, nurses, and rehabilitation personnel), 66% female, mean aged 42±10 years, completed the HCCQ-C to self-evaluate their communication skills, the LOT-R to assess optimism, the EIS to measure emotional intelligence, and the GSE to measure self-efficacy. Results: Subjects were classified using two-step cluster analysis based on emotional intelligence, optimism, and self-efficacy scores. Two clusters emerged, cluster 1 (n = 106) and cluster 2 (n = 102) characterised by high and low scores respectively in all the traits. The two clusters of healthcare professionals were compared (MANOVA) on self-assessment of communication skills, taking into consideration also age, gender and professional category as independent variables. Self-evaluation of Kindness (p=.004), Understanding (p
Sommaruga M., Gremigni P. (2010). Individual characteristics and communication self-awareness in healthcare professionals. SINE LOCO : EACH.
Individual characteristics and communication self-awareness in healthcare professionals
GREMIGNI, PAOLA
2010
Abstract
Background: Being self-aware is particularly important for healthcare professionals who need to manage their affective and behavioural self in order to engage effectively in therapeutic relationships. This study investigates how self-awareness about communication and counselling skills can be related to individual characteristics such as emotional intelligence (EI), optimism, and self-efficacy. Methods: 228 healthcare professionals (doctors, nurses, and rehabilitation personnel), 66% female, mean aged 42±10 years, completed the HCCQ-C to self-evaluate their communication skills, the LOT-R to assess optimism, the EIS to measure emotional intelligence, and the GSE to measure self-efficacy. Results: Subjects were classified using two-step cluster analysis based on emotional intelligence, optimism, and self-efficacy scores. Two clusters emerged, cluster 1 (n = 106) and cluster 2 (n = 102) characterised by high and low scores respectively in all the traits. The two clusters of healthcare professionals were compared (MANOVA) on self-assessment of communication skills, taking into consideration also age, gender and professional category as independent variables. Self-evaluation of Kindness (p=.004), Understanding (pI documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
