Fine-Grained Traffic Prediction of Communication-and-Collaboration Apps Via Deep-Learning: A First Look at Explainability

The lifestyle change originated from the COVID-19 pandemic has caused a measurable impact on Internet traffic in terms of volume and application mix, with a sudden increase in usage of communication-and-collaboration apps. In this work, we focus on four of these apps (Skype, Teams, Webex, and Zoom), whose traffic we collect, reliably label at fine (i.e. per-activity) granularity, and analyze from the viewpoint of traffic prediction. The outcome of this analysis is informative for a number of network management tasks, including monitoring, planning, resource provisioning, and (security) policy enforcement. To this aim, we employ state-of-the-art multitask deep learning approaches to assess to which degree the traffic generated by these apps and their different use cases (i.e. activities: audio-call, video-call, and chat) can be forecast at packet level. The experimental analysis investigates the performance of the considered deep learning architectures, in terms of both traffic-prediction accuracy and complexity, and the related trade-off. Equally important, our work is a first attempt at interpreting the results obtained by these predictors via eXplainable Artificial Intelligence (XAI).