POLYAKOVA, ALEXANDRA
POLYAKOVA, ALEXANDRA
DIPARTIMENTO DI SCIENZE AZIENDALI
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Risultati 1 - 3 di 3 (tempo di esecuzione: 0.011 secondi).
Customers’ Emotions in Service Failure and Recovery: A Meta-Analysis
2018 Sara Valentini, Chiara Orsingher, Alexandra Polyakova
Getting Emotional Twice: An Analysis of Patterns of Emotional States After Failure and Recovery
2015 Sara Valentini; Chiara Orsingher; Alexandra Polyakova
The effects of bloggers’ self-disclosure and information quality on consumer trust and purchase intentions
2015 Orsingher Chiara, Zammit Alessandra, Polyakova Alexandra
Titolo | Autore(i) | Anno | Periodico | Editore | Tipo | File |
---|---|---|---|---|---|---|
Customers’ Emotions in Service Failure and Recovery: A Meta-Analysis | Sara Valentini, Chiara Orsingher, Alexandra Polyakova | 2018-01-01 | - | - | 4.01 Contributo in Atti di convegno | - |
Getting Emotional Twice: An Analysis of Patterns of Emotional States After Failure and Recovery | Sara Valentini; Chiara Orsingher; Alexandra Polyakova | 2015-01-01 | - | SIMktg | 4.01 Contributo in Atti di convegno | - |
The effects of bloggers’ self-disclosure and information quality on consumer trust and purchase intentions | Orsingher Chiara, Zammit Alessandra, Polyakova Alexandra | 2015-01-01 | - | - | 4.01 Contributo in Atti di convegno | - |