Co-creation in Public Services for Innovation and Social Justice

Co-creation in the context of public services refers to citizens’ contribution to implementing and shaping the services that affect them. It has become an orthodoxy in public policy that is widely accepted as humane and inclusive (Osborne et al, 2016; Bevir et al, 2019). Co-creation has many passionate, committed advocates and appears to be in tune with the times (Brandsen et al, 2018). Despite widespread enthusiasm and support there are also sceptical voices that warn of tokenism and failure to fully recognise imbalances of status and power (Dudau et al, 2019). In this book we present co-creation in a way grounded in practical service dilemmas and lived experience, with a wealth of original evidence from a diverse range of settings and policy domains across Europe. Our primary focus is on human and relational dimensions, at the same time taking an appreciative but critical view of new ways to use digital tools and resources to enable co-creation in public services. The book is inspired and informed by practical action and original research across Europe. The editors and authors were part of a consortium that delivered a collaborative innovation project, Co-creation of Service Innovation in Europe (CoSIE). CoSIE was one of several projects funded by the European Commission on the co-creation of public services. It was distinctive in its ambition to advance co-creation with citizens who are typically excluded or overlooked. The consortium did this through ten reallife pilots, each working with a different public service and responding with innovations in co-creation to locally determined needs and priorities. Project teams consisting of municipalities, civil society organisations, companies and universities implemented and evaluated the pilots. The CoSIE pilots were implemented successfully, albeit with some surprises and setbacks. Overall, they show that co-creation is possible even in contexts that look highly unpromising, for example, countries where administrative traditions are very top-down, services where providers assume that citizens are ‘hard to reach’, and even mandated services such as criminal justice and work activation.