Cities are under almost unprecedented pressure to deliver better services while controlling costs. Meanwhile, from Europe to US, austerity measures have been put in place, “wicked” societal challenges abound spanning from youth unemployment, healthcare issues for elderly population, energy consumptions, mobility and transportation, just to mention some of them. All these require smarter solutions, and are creating pressure for the public and private sector to deliver innovative services (Bason, 2010). The purpose of this contribution is to explore the current trend in the adoption of design culture and knowledge as practice to deal with public services innovation.
Service design in public sector: Boosting innovation through design
RIZZO, FRANCESCA;
2015
Abstract
Cities are under almost unprecedented pressure to deliver better services while controlling costs. Meanwhile, from Europe to US, austerity measures have been put in place, “wicked” societal challenges abound spanning from youth unemployment, healthcare issues for elderly population, energy consumptions, mobility and transportation, just to mention some of them. All these require smarter solutions, and are creating pressure for the public and private sector to deliver innovative services (Bason, 2010). The purpose of this contribution is to explore the current trend in the adoption of design culture and knowledge as practice to deal with public services innovation.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
