This chapter focuses on a change effort for introduction of an e-governance innovation in the operating room management of a medium-sized Italian hospital, which led to higher levels of efficiency and effectiveness at once. The innovative project has made all the stages of the surgical process transparent, highlighting where there is an opportunity to improve overall performance via the introduction of organizational and process innovations. New techniques implemented and the specific factors that led to the hospital’s success in achieving improved outcomes at lower costs are discussed. The chapter concludes by highlighting that low cost and human-centricity are amongst the key characteristics of success of this innovation.

Emanuele Padovani, Rebecca Levy Orelli, Vanni Agnoletti, Matteo Buccioli (2013). Low Cost and Human-Centered Innovations in Healthcare Services: A Case of Excellence in Italy. HERSHEY PA : IGI GLOBAL [10.4018/978-1-4666-3640-8.ch014].

Low Cost and Human-Centered Innovations in Healthcare Services: A Case of Excellence in Italy

PADOVANI, EMANUELE;ORELLI, REBECCA LEVY;AGNOLETTI, VANNI;
2013

Abstract

This chapter focuses on a change effort for introduction of an e-governance innovation in the operating room management of a medium-sized Italian hospital, which led to higher levels of efficiency and effectiveness at once. The innovative project has made all the stages of the surgical process transparent, highlighting where there is an opportunity to improve overall performance via the introduction of organizational and process innovations. New techniques implemented and the specific factors that led to the hospital’s success in achieving improved outcomes at lower costs are discussed. The chapter concludes by highlighting that low cost and human-centricity are amongst the key characteristics of success of this innovation.
2013
Human-Centered System Design for Electronic Governance
239
252
Emanuele Padovani, Rebecca Levy Orelli, Vanni Agnoletti, Matteo Buccioli (2013). Low Cost and Human-Centered Innovations in Healthcare Services: A Case of Excellence in Italy. HERSHEY PA : IGI GLOBAL [10.4018/978-1-4666-3640-8.ch014].
Emanuele Padovani;Rebecca Levy Orelli;Vanni Agnoletti;Matteo Buccioli
File in questo prodotto:
Eventuali allegati, non sono esposti

I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.

Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11585/143421
 Attenzione

Attenzione! I dati visualizzati non sono stati sottoposti a validazione da parte dell'ateneo

Citazioni
  • ???jsp.display-item.citation.pmc??? ND
  • Scopus 5
  • ???jsp.display-item.citation.isi??? ND
social impact