Chapter 2, co-authored by Maria Testa and Giulia Leoni, and titled Public value in local utilities: A structured literature review, systematically exam-ines how local utilities create – or destroy – public value. The review identi-fies five thematic clusters: regulation and governance, strategy and perfor-mance, stakeholder co-creation, digital innovation, and value destruction. The chapter underscores the importance of multi-stakeholder accountability and outlines a future research roadmap.
Testa, M., Leoni, G. (2026). Public Value in Local Utilities. A Structured Literature Review. Milan : FrancoAngeli.
Public Value in Local Utilities. A Structured Literature Review
G. LeoniSecondo
2026
Abstract
Chapter 2, co-authored by Maria Testa and Giulia Leoni, and titled Public value in local utilities: A structured literature review, systematically exam-ines how local utilities create – or destroy – public value. The review identi-fies five thematic clusters: regulation and governance, strategy and perfor-mance, stakeholder co-creation, digital innovation, and value destruction. The chapter underscores the importance of multi-stakeholder accountability and outlines a future research roadmap.File in questo prodotto:
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