PESCATORE, MAFALDA
PESCATORE, MAFALDA
DISA - DIPARTIMENTO DI SCIENZE AZIENDALI
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Risultati 1 - 5 di 5 (tempo di esecuzione: 0.014 secondi).
The effect of non-facial emojis-text congruency on user satisfaction in chatbot interactions
2026 Pescatore, Mafalda; Farace, Stefania
TIME IN LANGUAGE: USING TIME-RELATED INFORMATION TO SHAPE CUSTOMER SATISFACTION IN SERVICE CHATS
2026 Pescatore, Mafalda; Villarroel Ordenes, Francisco Javier; Farace, Stefania; Orsingher, Chiara
How time-related information affects customer satisfaction in chat-based interactions
2025 Pescatore, Mafalda; Villarroel Ordenes, Francisco Javier; Farace, Stefania; Orsingher, Chiara
THE INFLUENCE OF CONGRUENT EMOJIS ON CHATBOT PERCEIVED COMPETENCE AND CUSTOMER SATISFACTION
2025 Pescatore, Mafalda; Farace, Stefania
The influence of congruent emojis on chatbot perceived competence and customer satisfaction
2024 Pescatore, Mafalda; Farace, Stefania
| Titolo | Autore(i) | Anno | Periodico | Editore | Tipo | File |
|---|---|---|---|---|---|---|
| The effect of non-facial emojis-text congruency on user satisfaction in chatbot interactions | Pescatore, Mafalda; Farace, Stefania | 2026-01-01 | ITALIAN JOURNAL OF MARKETING | - | 1.01 Articolo in rivista | s43039-025-00126-w (1).pdf |
| TIME IN LANGUAGE: USING TIME-RELATED INFORMATION TO SHAPE CUSTOMER SATISFACTION IN SERVICE CHATS | Pescatore, Mafalda; Villarroel Ordenes, Francisco Javier; Farace, Stefania; Orsingher, Chiara | 2026-01-01 | - | - | 4.01 Contributo in Atti di convegno | - |
| How time-related information affects customer satisfaction in chat-based interactions | Pescatore, Mafalda; Villarroel Ordenes, Francisco Javier; Farace, Stefania; Orsingher, Chiara | 2025-01-01 | - | - | 4.01 Contributo in Atti di convegno | - |
| THE INFLUENCE OF CONGRUENT EMOJIS ON CHATBOT PERCEIVED COMPETENCE AND CUSTOMER SATISFACTION | Pescatore, Mafalda; Farace, Stefania | 2025-01-01 | - | - | 4.01 Contributo in Atti di convegno | - |
| The influence of congruent emojis on chatbot perceived competence and customer satisfaction | Pescatore, Mafalda; Farace, Stefania | 2024-01-01 | - | - | 4.01 Contributo in Atti di convegno | - |