Measuring knowledge assets within organizations. An individual-level perspective

The purpose of this chapter in two-fold in that it seeks: (1) to develop a model for assessing and valuing intellectual capital that specifically focuses on the knowledge assets possessed by company’s employees, and (2) to explore the effect that intellectual capital dimensions have on two individual job attitudes such as job satisfaction and turnover propensity. The proposed model has been developed based on the data gathered on a two-year survey on all the employees of a leading company in the Italian food product market. The final sample comprises 1.117 usable observations. Results suggest that human capital and structural capital positively affect individual job attitudes such as job satisfaction and low turnover propensity. Specifically, structural capital fully mediates the effect of the human capital dimension on individual job attitudes.