VALENTINI, SARA
VALENTINI, SARA
DIPARTIMENTO DI SCIENZE AZIENDALI
A meta-analysis of satisfaction with complaint handling in services
2007 C. Orsingher; M.De Angelis; S.Valentini
A meta-analysis of satisfaction with complaint handling in services
2010 C.Orsingher; S.Valentini;M. De Angelis
A meta-analytic assessment of the effects of perceived justice and emotional response in service recovery situations
2011 Valentini S.; Orsingher C.; De Angelis M.
An empirical rewiew of satisfaction with complaint handling
2007 De Angelis M.; Valentini S.; Orsingher C.
Are Online Deal Prone And Offline Deal Prone Consumers The Same Consumers?
2017 Sara, Valentini; Elisa, Montaguti; Scott, Neslin
Being the First Entrant and Getting Stuck in the Middle: The Disadvantage of the Intermediate Pioneer
2017 Zammit, Alessandra; Montaguti, Elisa; Valentini, Sara
BRAND E SOCIAL MEDIA: ALLA RICERCA DEGLI STRUMENTI PIÙ EFFICACI NELLA CACCIA ALL’ENGAGEMENT
2017 Montaguti, Elisa; Valentini, Sara
Can Companies Generate Engagement Through Their Social Media Activity? A Field Experiment
2016 Valentini, Sara; Montaguti, Elisa; Vecchioni, Federica; Zammit, Alessandra
Can Marketing Campaigns Induce Multichannel Buying and More Profitable Customers? A Field Experiment
2016 Elisa Montaguti;Scott A. Neslin;Sara Valentini
Consumer (goal) satisfaction: A means-ends chain approach
2011 C. Orsingher; G.L. Marzocchi; S. Valentini
Consumer Impatience and Market Structure: The Case of Online Pizza Delivery
2013 elisa montaguti; federico rossi; sara valentini
Consumer Waiting And Store Choice: the Case Of Home Delivery
2017 Montaguti, Elisa; Federico, Rossi; Valentini, Sara
Content That Engages Your Customers: The Role of Brand Congruity and Promotions in Social Media
2023 Montaguti, Elisa; Valentini, Sara; Vecchioni, Federica
Creare Consumatori Multicanale ed Aumentare la Profittabilità della Customer Base tramite Campagne di Marketing
2014 Elisa Montaguti; Scott Neslin; Sara Valentini
Customer evolution in sales channel migration
2008 valentini s.; neslin s. a.; montaguti e.
Customer Evolution in Sales Channel Migration
2008 valentini S.; neslin a. s.; montaguti e.
Customer Evolution in Sales Channel Migration.
2009 Valentini S.; Neslin S.; Montaguti E.
Customers’ Emotions in Service Failure and Recovery: A Meta-Analysis
2018 Sara Valentini, Chiara Orsingher, Alexandra Polyakova
Customers’ Emotions in Service Failure and Recovery: a Meta-Analysis
2017 Orsingher chiara, Valentini sara, Polyakova
Customers’ emotions in service failure and recovery: a meta-analysis
2020 Valentini S.; Orsingher C.; Polyakova A.
| Titolo | Autore(i) | Anno | Periodico | Editore | Tipo | File |
|---|---|---|---|---|---|---|
| A meta-analysis of satisfaction with complaint handling in services | C. Orsingher; M.De Angelis; S.Valentini | 2007-01-01 | - | s.n | 4.01 Contributo in Atti di convegno | - |
| A meta-analysis of satisfaction with complaint handling in services | C.Orsingher; S.Valentini;M. De Angelis | 2010-01-01 | JOURNAL OF THE ACADEMY OF MARKETING SCIENCE | - | 1.01 Articolo in rivista | - |
| A meta-analytic assessment of the effects of perceived justice and emotional response in service recovery situations | Valentini S.; Orsingher C.; De Angelis M. | 2011-01-01 | - | European Marketing Academy (EMAC) - University of Ljubljana | 2.01 Capitolo / saggio in libro | - |
| An empirical rewiew of satisfaction with complaint handling | De Angelis M.; Valentini S.; Orsingher C. | 2007-01-01 | - | s.n | 4.01 Contributo in Atti di convegno | - |
| Are Online Deal Prone And Offline Deal Prone Consumers The Same Consumers? | Sara, Valentini; Elisa, Montaguti; Scott, Neslin | 2017-01-01 | - | - | 4.01 Contributo in Atti di convegno | - |
| Being the First Entrant and Getting Stuck in the Middle: The Disadvantage of the Intermediate Pioneer | Zammit, Alessandra; Montaguti, Elisa; Valentini, Sara | 2017-01-01 | - | Jean-Claude Andreani and Umberto Collesei, Paris-Venice Marketing Trends Asociation | 4.01 Contributo in Atti di convegno | - |
| BRAND E SOCIAL MEDIA: ALLA RICERCA DEGLI STRUMENTI PIÙ EFFICACI NELLA CACCIA ALL’ENGAGEMENT | Montaguti, Elisa; Valentini, Sara | 2017-01-01 | HARVARD BUSINESS REVIEW ITALIA | - | 1.01 Articolo in rivista | - |
| Can Companies Generate Engagement Through Their Social Media Activity? A Field Experiment | Valentini, Sara; Montaguti, Elisa; Vecchioni, Federica; Zammit, Alessandra | 2016-01-01 | - | - | 4.01 Contributo in Atti di convegno | - |
| Can Marketing Campaigns Induce Multichannel Buying and More Profitable Customers? A Field Experiment | Elisa Montaguti;Scott A. Neslin;Sara Valentini | 2016-01-01 | MARKETING SCIENCE | - | 1.01 Articolo in rivista | _Multichannel Field Test Manuscript Final.pdf |
| Consumer (goal) satisfaction: A means-ends chain approach | C. Orsingher; G.L. Marzocchi; S. Valentini | 2011-01-01 | PSYCHOLOGY & MARKETING | - | 1.01 Articolo in rivista | - |
| Consumer Impatience and Market Structure: The Case of Online Pizza Delivery | elisa montaguti; federico rossi; sara valentini | 2013-01-01 | - | - | 4.02 Riassunto (Abstract) | - |
| Consumer Waiting And Store Choice: the Case Of Home Delivery | Montaguti, Elisa; Federico, Rossi; Valentini, Sara | 2017-01-01 | - | - | 4.01 Contributo in Atti di convegno | - |
| Content That Engages Your Customers: The Role of Brand Congruity and Promotions in Social Media | Montaguti, Elisa; Valentini, Sara; Vecchioni, Federica | 2023-01-01 | JOURNAL OF INTERACTIVE MARKETING | - | 1.01 Articolo in rivista | - |
| Creare Consumatori Multicanale ed Aumentare la Profittabilità della Customer Base tramite Campagne di Marketing | Elisa Montaguti; Scott Neslin; Sara Valentini | 2014-01-01 | - | SIMktg | 4.01 Contributo in Atti di convegno | - |
| Customer evolution in sales channel migration | valentini s.; neslin s. a.; montaguti e. | 2008-01-01 | - | EMAC | 4.01 Contributo in Atti di convegno | - |
| Customer Evolution in Sales Channel Migration | valentini S.; neslin a. s.; montaguti e. | 2008-01-01 | - | INFORMS | 4.02 Riassunto (Abstract) | - |
| Customer Evolution in Sales Channel Migration. | Valentini S.; Neslin S.; Montaguti E. | 2009-01-01 | - | Informs | 4.01 Contributo in Atti di convegno | - |
| Customers’ Emotions in Service Failure and Recovery: A Meta-Analysis | Sara Valentini, Chiara Orsingher, Alexandra Polyakova | 2018-01-01 | - | - | 4.01 Contributo in Atti di convegno | - |
| Customers’ Emotions in Service Failure and Recovery: a Meta-Analysis | Orsingher chiara, Valentini sara, Polyakova | 2017-01-01 | - | Ayelet Gneezy, Vladas Griskevicius, and Patti Williams, Duluth, | 4.02 Riassunto (Abstract) | - |
| Customers’ emotions in service failure and recovery: a meta-analysis | Valentini S.; Orsingher C.; Polyakova A. | 2020-01-01 | MARKETING LETTERS | - | 1.01 Articolo in rivista | Postprint+MKT+Letter.pdf |